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10 Oct 2019  |  Global  |  Market Research
Global Artificial Intelligence in Retail—Use Cases and Transformational Impact, 2019
Data Drives Everything. Customer Experience is Everything
This research service is part of Frost & Sullivan's Integrated Commerce Research Programme. It provides an original perspective on how artificial intelligence (AI) is making its way into the retail sector. Retail has entered a new era where eCommerce and technology bellwethers like Alibaba, Amazon, Apple, Baidu, Facebook, Google, Microsoft, and Ten...
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01 Sep 2025  |  Global  |  Market Research
Customer Perspectives Deep Dive - Frost & Sullivan’s 2025 CX MindXchange Takeways
Elevating CX Requires Alignment of ALL Stakeholders, Including Customers
Frost & Sullivan hosted a number of top-end-user companies across various industries, including retail, finance, healthcare, and automotive, as well as solution providers and consulting thought leaders. The audience was consistently engaged in highly energized discussions, sharing challenges and best practices to enhance their contact centers and a...
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18 Apr 2025  |  Global  |  Technology Research
Recent Advances in Biomanufacturing, Diagnostics and Precision Medicine
Innovations in Drug Design, Discovery, and Development
This edition of the Life Science, Health & Wellness Technology Opportunity Engine (TOE) covers insights across biomanufacturing, targeted drug delivery, imaging, precision medicine and biologics innovations.The Life Science, Health & Wellness TOE will feature disruptive technology advances in the global life sciences industry. The technologies and ...
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07 Sep 2020  |  Europe  |  Market Research
Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020
CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption
This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...
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28 Jan 2022  |  Global  |  Market Research
Global Surveillance Solutions Growth Opportunities
Edge-enabled Processing, Multi-use Analytics, and Flexible System Design Will Drive New Growth Opportunities During Post-pandemic Recovery
As one of the core technology solutions within the security industry, the rush of changes that the surveillance market has undergone due to digitalization, new integration capabilities, and the addition of analytics offerings has allowed the market to continue its impressive growth even through the pandemic era. With the surveillance market shaking...
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04 Jun 2025  |  Global  |  Market Research
Passenger Vehicle Cabin Monitoring Systems, Global, 2024–2031
In-cabin Monitoring Systems Experiencing Transformational Growth as the Next Pillar of Vehicle Safety, Experience, and Differentiation
This comprehensive analysis of the passenger vehicle cabin monitoring systems focuses on driver monitoring systems and occupant monitoring systems, which together form in-cabin monitoring systems (ICMS). It examines region-specific regulatory drivers shaping adoption, including the European Union’s General Safety Regulation (GSR), Euro New Car Asse...
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17 Dec 2019  |  North America  |  Market Research
NA and EU Sensor Data Fusion Strategies for ADAS and AD Systems, Forecast to 2025
Strategies Influencing Key Design Elements of E/E Architecture and Sourcing AD Software to Achieve L3 and Above Autonomy
The evolution in autonomy and increase in the adoption of driver assistance systems have generated a need to sense and perceive the surrounding environment of a vehicle entirely and accurately. The fusion of forward-looking sensor data has given OEMs and Tier-I suppliers opportunities to offer multiple ADAS applications at low costs, while providin...
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28 May 2026  |  Global  |  Customer Research
CX Growth Opportunities in the Banking, Financial Services, and Insurance (BFSI) Industry 2025 to 2026
Customer Perspectives
The BFSI sector is in a disruptive state as customer needs and technologies rapidly evolve. Uncertain economic conditions make financial decisions more volatile. When interest rates drop, consumers have more buying power. In the BFSI industry, this impacts growth in consumer spending for big-ticket items, such as houses and cars, often requiring lo...
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21 Sep 2021  |  North America  |  Tracker
North American Customer Experience Outsourcing Services Market Growth Opportunities
Digitalization and Automation Spur Outsourcing and Double-Digit Growth Rates
The CX landscape is changing rapidly. Organizations across the board are realizing the importance of delivering excellent customer service as a competitive differentiator. Hence, the domain is gaining more attention and greater investment priority. The market is also becoming much more tech-intensive as emerging tools are able to create a seamless ...
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07 Oct 2025  |  Global  |  Market Research
Location-Based Entertainment, 2024–2031
Immersive Video Provides Novel Experiences to Drive Transformational Growth
Location-based entertainment (LBE) refers to immersive video installations that leverage technology and a shared environment to create engaging experiences not typically achievable in homes. Immersive video LBE uses high-resolution, wide field of view domed and wall displays, and/or virtual reality (VR), augmented reality (AR), mixed reality (MR), ...
$2,450.00