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Trade wars roiled the world economy in 2018, and continue to have a detrimental impact in 2019 as well. While the US and China are expected to slow down in 2019, indirect effects of trade wars are also seen to be impacting export-reliant economies such as Germany and Japan. This research has been designed to provide insight into additional tariffs ...

Frost & Sullivan s Business Strategy and Innovation Group specializes in research about current events, disruptive technologies, emerging trends, new forms of mobility, and megatrends influencing the mobility landscape. This report presents Frost & Sullivan s Top 50 predictions on the trends that will drive the global mobility industry in 2024. ...

Global light vehicle production continued to expand moderately in 2025 despite ongoing economic uncertainty, shifting regulations, and the slowing transition toward electrification. This report examines how major automotive regions and OEM groups adapted to these pressures and restructured production strategies to remain competitive.While growth pa...

This Frost Radar™ examines the Australian customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. In a CX management arrangement, a company contracts an outside supplier to run customer service work instead of doing it in-house. The work ranges from handling simple c...

This study provides power plant maintenance, repair and overhaul (MRO) service providers an understanding of North American customers purchase decision criteria, perceptions and preferences, and actionable insights to improve their companys marketing and selling strategies.

This report analyzes CRM from the contact center perspective. CRM front-end and CTI software are traditional contact center technologies. A discussion on analytics was added since it impacts CRM strategies deployed at the enterprise level.

5G with low latency and greater bandwidth accelerates the rate of data download, enabling the of use real-time data in the industrial operations. Images and data can be downloaded much faster with 5G integrated IIoT devices. As the result, data can be easily shared remotely. Connected factories: High speed data sharing is achieved using 5G integra...

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

Water shortage caused by the intensification of the impacts of climate change, population growth, and accelerated urbanization require immediate action on development of technologies for effective management of water supply and consumption. In addition, aging water infrastructure leads to water loss and increase in non-revenue water. Smart water gr...