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The customer care outsourcing segment supporting carevolumes for North America is mature, highly fragmented, and competitive. Frost & Sullivan research has found that there are hundreds of customer care outsourcers in North America. While competition among vendors is fierce, there are fewer than twenty global Tier I outsourcing firms that dominate ...

26 Apr 2016  |  Global  |  Market Research

Global Semiconductor Microscopes Market, Forecast to 2020

Hybrid Systems Surge to the Fore as Innovative Technology-driven Offerings Drive Growth

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In this study, the semiconductor microscopes market is segmented into optical microscopes, electron microscopes, and scanning probe microscopes. Specific vertical markets of use include life science, material science, and nanotechnology applications as well as other verticals primarily comprising manufacturing such as in the automotive sector, acad...

The entire Internet of Things value chain consists of hardware that comprises of sensors, modules, and devices that sense and process real world information and network operators, service providers and software providers built on top of the hardware component so as to provide underlying service for effective communication. This research deliverable...

The aim of this market insight is to facilitate understanding of the 12I Tax Incentive in South Africa. The insight should provide knowledge in many areas, including: general overview of the 12I, including a brief outline of policy context and sector value; a description of the targeted beneficiaries and main objectives of the 12I; a discussion of ...

Companies in the medical devices industry must have a finger on the pulse of changing technology trends in end-user markets, as it will have a profound impact on the material requirements in these applications. Sustainability is a very strong trend in the performance materials industry, wherein companies tend to move away from using toxic raw mater...

As the smart grid continues to develop, metering is a key building block in the process, enabling the accurate measurement of consumption and allowing utility companies to move toward real-time pricing and policies to try and reduce peak demand. The market is being driven by increased regulations and, in some markets, a desire to minimise non-techn...

Indias overall water demand will double by 2050, growing at a CAGR of 1.5% from 2010 to 2050. Per capita water availability has dropped drastically between 1950 and 2000, and has been decreasing ever since. Inefficient water management practices are the reason for todays situation. Water crisis in India is imminent and is exacerbated because of f...

While many cities claim to be in the process of becoming smart cities, most of their initiatives center on green concepts only. The goal of a smart city is to solve major problems through modern management and greater interaction between citizens and institutions to achieve a better quality of life. Frost & Sullivan has identified 8 parameters that...

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...