Search results for: 'transform ed'

The contact center industry benefitted greatly from COVID-19 pandemic market dynamics, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared, and 2023 is the aftermath of that shift. Greater macroeconomic factors loom large over this...

Latin America faces several waste management problems, with recycling rates that do not exceed 10%, a large number of open-air dumps, high levels of informality in the workplace, and more than 40% of incorrectly managed waste. Finding a solution to this problem is imperative due to new transformative Mega Trends, such as sustainability and the circ...

Frost & Sullivan’s business strategy and innovation group (BSIG) specializes in research pertaining to current events, disruptive technologies, emerging trends, new forms of mobility, and Mega Trends influencing the mobility landscape. This report presents the top 10 predictions for the global passenger vehicle industry in 2023. BSIG formed thes...

In the post-pandemic global business ecosystem, all eyes remain trained on supply chains as operations inch toward a new normal characterized by transparency and business resilience. In this study, Frost & Sullivan discusses the top growth opportunities for the fast-evolving supply chain and logistics domain, particularly how technologies, inclu...

In this report, Frost & Sullivan examines the role of AI in the telecommunications services industry. Due to declining revenue from core telecom services, telecommunications service providers (telcos) are broadening their operations and leveraging AI to transform telecom services and create significant business value. We identify telcos using A...

India is quickly emerging as a new power center in the manufacturing world. Owing to its demographic advantage, rapid urbanization, digital transformation, growing middle class, strong economic reforms, strategic geopolitical position, and green energy revolution, it is expected to become a leading global economy during this decade. According to th...

Generative artificial intelligence (AI) applications have captured widespread attention from enterprise and consumer segments. This technology marks an inflection point in AI adoption, with the potential to transform business models, company functions, and job roles. While enterprise adoption is still nascent, organizations are exploring the potent...

Personal protective equipment (PPE) is a growing and lucrative industry globally. As the PPE industry struggles with pricing pressures, growing inflation, and global economic uncertainty, successful stakeholders offer strategic product differentiation by adapting their products to changing consumer and regional preferences, and by digitalizing s...

As the European economy continues to suffer, growth, competitiveness, and digital resilience are top of mind for enterprises in the region. Cloud and the Internet of Things remain the foundational technologies powering digital transformation in European enterprises. Since 2010, Frost & Sullivan has conducted an annual survey of IT and business d...