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The ASEAN contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Contac...

The Greater China contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels...

The Indian contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Conta...

As heavy clashes between Russian armed forces and the Ukraine military are generating continued stagnation on the battlefield, the Russo-Ukrainian war has come to a crossroad: though Ukrainian offensive efforts are currently challenged and the Russian side suffers heavy losses and lack of progress on ground armored maneuvers, the NATO alliance is s...

People, processes and technologies have long been the key elements of a CRM strategy. A recent Frost & Sullivan study found that 99Percentage of businesses are now in some stage of digital transformation. The people piece is a great place to start. Customers and employees play probably the most important role in a company's success. Our research pr...

25 Feb 2020  |  Global  |  Market Research

Drones in the Global Power and Utilities Industry, Forecast to 2030

Technological Advancements in AI, Nanotechnology and IOT will Drive the Adoption of Drones in the Power and Utilities Industry

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Key Issues Addressed

Drones or unmanned aerial vehicles (UAVs) are currently finding application opportunities across various commercial businesses and are poised to impact multiple industry verticals in various capacities. Drone applications are emerging in various sectors such as agriculture, mining, oil and gas (O&G), construction, utilities and environmental conser...

The need for innovation is driving growth in disruptive business models. Traditional industries such as transportation, housing, delivery, finance, and banking have been challenged by new entrants with disruptive business structures which are challenging the old regulatory rules that previously governed the markets. Emerging technologies such as AI...

Strategic imperatives are concepts that companies embrace to overcome internal and external challenges, such as economic disruptions that make it difficult to prepare a company for the future. Frost & Sullivan has identified eight: 1. Innovative Business Models 2. Compression of Value Chains 3. Transformative Megatrends 4. Disruptive Techn...

This study presents a comprehensive collection of Trend Opportunity Profiles that explore the future of work through a technological lens. It highlights the integration of advanced technologies into workplace culture and sheds light on some of the most forward-looking trends designed to address the evolving needs of modern organizations. These tren...