Search results for: 'use and equity behavior analytics based on machine learning'

Frost & Sullivan's on-going research into the video conferencing services market identified education as one of the key vertical industries for growth of video conferencing infrastructure and endpoints. Virtual learning is on the technology road-maps of most educational institutions and is a key enabler of highly popular distance learning courses. ...

New analysis from Frost & Sullivan's Digital Transformation program presents some of the customer experience trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the customer experience. The study focuses on those growth insights that are the most relevant for 2020-2023 in North America, and highlights the tre...

Quantum computing developments have witnessed a remarkable progress in the two past decades, involving a multi-disciplinary field of applied research. With the advent of disruptive technologies which addresses individual quantum states, quantum properties such as superposition and entanglement have led to the development of a completely new approac...

Frost & Sullivan's annual survey of IT and business decision-makers, now in its 15th year, aims to understand their perceptions, decisions, and purchasing behaviors. In 2024, Frost & Sullivan introduced a new set of questions focused on multi-access edge computing (MEC) to the yearly survey. The survey aims to understand respondents’ evolving organ...

The gastrointestinal tract has been one of the most difficult areas to evaluate with available imaging standards. Since the introduction of endoscope in 1960s, there have been continuous advances in endoscopy by replacing fiberoptics with CCD (Charge-coupled device) detectors. The Japanese method of staining mucosa with dye-spray called “chromoendo...

Connected vehicles is one of the most technologically advanced domains in the automotive industry with far-reaching impacts. The Global Connected Vehicles Outlook 2023 provides insights into: • Upcoming technologies, features, services, and trends • The 2022 market scenario and global and regional predictions for 2023, highlighting selected i...

The infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) market continues to grow at a fast pace in Latin America. Digitalization of economies, as seen worldwide, depends on cloud infrastructure and platforms. Their role is to accelerate modernization, enabling the migration of applications and data to the cloud and powering new wave...

21 Oct 2021  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Customer Experience Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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An excellent customer experience is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. In the connected digital era, customers’ expectations are changing: they are demanding engaging experiences, personalization, and proactive services. These became even more relevant dur...

Digitalization is transforming laboratory operations, resulting in a demand for cloud-based and AI-integrated laboratory information management systems (LIMS) to manage complex data and high volumes from automated systems. By combining these tools with software-as-a-service (SaaS) models, providers can offer more flexible and cost-effective solutio...