Search results for: 'field digitalization'

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the Indonesian contact ...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the Japanese contact ce...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the Malaysian contact c...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, Singapore’s contact cen...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the South Korean contac...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, Thailand’s contact cent...

11 Dec 2020  |  South Asia, Middle East & North Africa  |  Market Research

Intense Competition among Dealers and Distributors Reshaping the Gulf Cooperation Council (GCC) Bus Industry

Government Efforts and Initiatives to Develop Infrastructure and Boost Tourism Fuel Growth Strategies

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Key Issues Addressed

The GCC bus industry is expected to grow at a compound annual growth (CAGR) of 3.6% by 2025. Industry sales have been severely impacted by the economic downturn, resulting from decline in oil prices due to the OPEC Agreement. Moreover, the COVID-19 pandemic is having a major effect on GCC bus industry sales, which are estimated to decline by 19% in...

25 Mar 2021  |  Global  |  Market Research

Cyber Threat Intelligence to Power the Next Generation of Cyber Security

Software-as-a-Service Delivery Model, New Use Cases, and Expansion into Mid-market Will Drive Growth

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Cyber threat intelligence (CTI) is a collection of data, information, and knowledge about past, present, and future cyberattacks. It is the cornerstone of mature cyber defense programs and a sought-after product category that allows organizations to adapt their security posture to the rapidly evolving threat landscape. Information about potential a...

29 Mar 2021  |  Global  |  Market Research

Data Monetization Drives Innovative Business Models in the Global MedTech Industry

Data-Enabled Growth Strategies Counterbalance Competitive Intensity

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Key Issues Addressed

With the advent of digitization in healthcare, all industry efforts are geared toward better leveraging this stream of digital data to achieve the goals of precision medicine and precision health. The amount of health data that is becoming available is increasing exponentially each year, with new sources, such as wearable devices and social determi...