Search results for: 'case study m&a'

The year 2021 was pivotal for contact centers. Organizations grappled with the continual challenges brought on by the COVID-19 pandemic while working to meet customer demand for efficient service and an improved customer experience (CX). The contact center and CX landscape was severely affected by the disruptions caused by the pandemic, which accel...

As cloud communications penetrate mainstream buyers, customer requirements become more diverse, which creates challenges and opportunities for unified communications-as-a-service (UCaaS) platform providers. Evolving portfolio and solution capabilities, go-to-market strategies, and value propositions compel market participants to constantly adjust t...

The new lifestyle as a service (LSaaS) encompasses not only the things people use, but people themselves. As services such as health monitoring and augmented reality become the norm, the individual increasingly becomes a nodal point in an expanding service network: a consumption point rather than a production point. In fact, in a very real sense, t...

Cloud infrastructure and platforms are the foundational elements that underpins enterprise digital transformation. The uncertain economic climate of 2022, which has carried over into 2023, has undoubtedly affected enterprise IT budgets and priorities. Macroeconomic trends—high interest rates, inflation, stagnant consumer demand, a weak housing ma...

11 Jul 2017  |  North America  |  Market Research

Banking-as-a-Service to Bring Agility and Flexibility to Financial Services, Forecast to 2023

Open Banking Becomes a Key Influencer of Customer Satisfaction and Retention

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Financial services industry has been remarkably disrupted by innovative technologies and new business models to-date. Customers are demanding more customer centric, digital solutions from banks as they are becoming more digitally aware of solutions that are being offered by companies outside financial services. The pace of innovation is rapid in fi...

20 Dec 2020  |  Global  |  Frost Radar

Frost Radar™: Global Energy-as-a-Service Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Enabling digital technologies, evolving energy market designs, and active customer participation play an inherently critical role in the ongoing transition occurring within the power market. Increasingly, the reduction of electricity consumption and carbon footprint are the main drivers for a holistic energy solution. With the increasing uptake of ...

Although the advent of Infrastructure as a Service (IaaS) technology in Latin America lagged North America and some countries in Europe, the region has been quickly following and benefitting from the lessons learned from more mature cloud markets. In this report, we provide an overview of key market trends in the Latin America Infrastructure as a ...

This report identifies the new scenarios that are impacting the automotive insurance industry and the evolving and new business models in this space. The study identifies and analyzes the trends and the shifts in the industry, focusing particularly on 4 areas—connected, autonomous, shared, and electric. The automotive insurance industry has witn...

The standard of care, microfracture, does not fulfill long-term needs for patients with chondral defects. In addition, current alternative treatment options are plagued by multiple challenges and limitations. This research service focuses on medicine in the knee cartilage repair market, providing a detailed overview of 9 key products. A product an...