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The Trend Opportunity Profiles Series covers specific opportunities emerging from future trend evolutions designed to help clients discover and prioritize the most consequential medium- to long-term trends that are continually transforming their business growth environment. These trend opportunity profiles cover 12 key industries: aerospace and def...

04 Sep 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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Delivering effective and efficient customer experiences has become the foundation of customer-centric organizations growth strategies. In Australia and around the world, customers are demanding engaging experiences, personalization, and on-demand, predictive, and proactive services. A successful customer experience strategy requires a customer enga...

Enterprise-wide digital transformation initiatives result in more dynamic network environments, making it crucial for businesses to identify security vulnerabilities in real time. However, existing security technologies provide only a snapshot of security risks in the network and are not effective in mitigating fast-evolving threats. Manual sec...

Portable and ultraportable point-of-care ultrasound (POCUS) systems have gained prominence in recent years due to their versatility and ease of use. These devices allow clinicians to acquire high-resolution images in real time and enable fast and well-informed clinical decisions, particularly in care settings where mobility and user-friendliness ar...

The European managed SD-WAN services market is in the growth phase. Europe ranks second in customer adoption, just behind North America. In the past year, SD-WAN deployments have increased significantly in Europe as businesses look to simplify their network architecture and gain flexibility in a distributed workforce and application environment....

Organizations worldwide continue to accelerate their cloud migration, driven by the surge of AI-native applications and services that on-premises systems are not designed for. Multicloud and hybrid cloud strategies are becoming the norm in their digital transformation journey. This has exposed new security challenges, such as inconsistencies in con...

Warehouse automation has moved from a discretionary capital project to a core operating capability. ASEAN operators are redesigning fulfillment networks around smaller orders, shorter delivery windows, broader stock keeping unit (SKU) ranges, and sharper demand volatility. Manual operations remain viable in selected low-volume facilities, but they ...

Digitalization is transforming laboratory operations, resulting in a demand for cloud-based and AI-integrated laboratory information management systems (LIMS) to manage complex data and high volumes from automated systems. By combining these tools with software-as-a-service (SaaS) models, providers can offer more flexible and cost-effective solutio...

The North American managed SD-WAN market continues to gain momentum as enterprises accelerate digital transformation, expand cloud adoption, and prepare their networks for increasingly distributed and AI-driven operating environments. SD-WAN has evolved beyond connectivity, becoming a strategic platform that enables secure, application-aware networ...