Frost Radar™: Australia Customer Experience Outsourcing Services Market, 2020

Frost Radar™: Australia Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

RELEASE DATE
04-Sep-2020
REGION
Asia Pacific
Research Code: PB40-01-00-00-00
SKU: IT04159-AP-MR_24673

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$4,207.50 save 15 %

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Description

Delivering effective and efficient customer experiences has become the foundation of customer-centric organizations’ growth strategies. In Australia and around the world, customers are demanding engaging experiences, personalization, and on-demand, predictive, and proactive services. A successful customer experience strategy requires a customer engagement and management roadmap; design expertise; the right mix of technology, process, and people expertise; rightshoring; digitally enabled contact centers; and the effective use of the ideal communication channels. The complexity of these factors has led Australian organizations to recognize the benefits of outsourcing to boost operational efficiencies, mitigate business risks, and increase responsiveness.

Contact centers have become the front line of customer interactions. Organizations are striving to improve the customer experience through advanced technologies that optimize agent performance and deliver omnichannel solutions.

The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles on each of the companies in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in the industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned. Industry leaders on both the Growth and Innovation indices are recognized as best practice recipients.

RESEARCH: INFOGRAPHIC

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Table of Contents

Strategic Imperative

Strategic Imperative (continued)

Growth Environment

Growth Environment (continued)

Growth Environment (continued)

Frost Radar™: Australia Customer Experience Outsourcing Services Market

Frost Radar™: Competitive Environment

Frost Radar™: Competitive Environment (continued)

Acquire BPO

Concentrix

Datacom

PROBE Group

Serco

Sitel

Startek

Stellar Global Solutions

SYKES

Teleperformance

TTEC

Strategic Insights

Significance of Being on the Frost Radar™

Frost Radar™ Empowers the CEO’s Growth Team

Frost Radar™ Empowers Investors

Frost Radar™ Empowers Customers

Frost Radar™ Empowers the Board of Directors

Frost Radar™: Benchmarking Future Growth Potential

Frost Radar™: Benchmarking Future Growth Potential

Frost Radar™: Benchmarking Future Growth Potential

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Related Research
Delivering effective and efficient customer experiences has become the foundation of customer-centric organizations growth strategies. In Australia and around the world, customers are demanding engaging experiences, personalization, and on-demand, predictive, and proactive services. A successful customer experience strategy requires a customer engagement and management roadmap; design expertise; the right mix of technology, process, and people expertise; rightshoring; digitally enabled contact centers; and the effective use of the ideal communication channels. The complexity of these factors has led Australian organizations to recognize the benefits of outsourcing to boost operational efficiencies, mitigate business risks, and increase responsiveness. Contact centers have become the front line of customer interactions. Organizations are striving to improve the customer experience through advanced technologies that optimize agent performance and deliver omnichannel solutions. The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles on each of the companies in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in the industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned. Industry leaders on both the Growth and Innovation indices are recognized as best practice recipients.
More Information
No Index No
Podcast No
Author Sherrel Roche
Industries Information Technology
WIP Number PB40-01-00-00-00
Is Prebook No
GPS Codes 9533-C1,9702-C1,9705-C1,9884-C1,9661