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In 2020, the retail industry faced tremendous challenges, as COVID-19 caused disruptions in product supply and demand; in the labor pool; and in consumer spending. To address the challenges, retailers accelerated their digitalization strategies. The retailers best positioned to emerge stronger from COVID-19 were those that leveraged a cloud foundat...

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

03 Sep 2021  |  Global  |  Market Research

Global Battery Technology in Commercial Aviation Growth Opportunities

Commercializing Battery Technology Enables New Product Development to Lower Carbon Form from International Aviation

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Airlines, OEMs, and MROs need to evaluate their current operating economics to understand the importance of adopting sustainable alternatives and create strategies to prepare for the future, specifically by developing a technological roadmap for MROs. Compliance with expanding regulations in air transport and economic conditions brings urgency to a...

The COVID-19 pandemic drove the need for contactless technology and self-service automation in airport procedures. Companies and providers are incorporating new technologies into their products to meet this demand, while also maintaining a watertight security approach. In this study, Frost & Sullivan assesses the fiscal year 2023 budget for the...

This study analyses the French two-wheeler (2W) market, including the internal combustion engine (ICE) 2W and electric 2W (e2W) segments. The primary subsegments included are motorcycles, scooters, mopeds, and bikes. The study evaluates the factors transforming the 2W space and France’s transition towards electric mobility. It delves into the ma...

17 Jan 2023  |  North America  |  Market Research

Global Cardiac Rhythm Management Devices, 2022

Innovation Culture Bridges Gaps in Care Pathways

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This study provides an overview of global cardiac rhythm management (CRM) devices, covering pacemakers, implantable cardioverter defibrillators (ICD), cardiac resynchronization therapy (CRT) devices, and implantable cardiac monitors (ICMs). It offers a detailed analysis of market sizing, trends, competitive landscape, future market outlook by regio...

Data centre budgets and investments worldwide have been steadily increasing over the past 3 years. This trend is expected to continue throughout the forecast period (2016–2021). Investment in outsourcing has also been growing rapidly and is expected to continue growing throughout the forecast period, leading to a significant increase in penetration...

The Frost & Sullivan Customer Contact East Executive MindXchange event revealed an evolving customer experience (CX) landscape in which a back-to-basics theme emerged. While the rate of change is accelerating, thanks in large part to technology innovation designed to meet the challenge of growing customer engagements, contact center thought leaders...

25 Oct 2024  |  Global  |  Market Research

Testing, Inspection, and Certification (TIC) Sector, Global, 2024‒2028

Digitalization in End-use Industries is Driving Transformational Growth Through Increased Need for TIC Services to Ensure Data Integrity and Compliance

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This analytics examines the key trends in the global testing, inspection, and certification (TIC) sector and identifies factors that drive and restrain market growth. With 2023 as the base year, this in-depth analysis covers the market across TIC services across 14 end-use industries, which are agriculture & food, chemical, construction, consumer g...