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30 Mar 2022  |  North America  |  Customer Research
CX Investment Predictions for 2022
Employee Engagement Elevated as a Business Priority
In a customer survey of 1,210 IT and telecom decision-makers around the world and across verticals (with 58% of respondents in a senior management position), improving customer experience is ranked as the top business objective in 2022, followed closely by improving brand equity. Companies recognize that maintaining brand loyalty becomes increasing...
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09 Aug 2023  |  Global  |  Customer Research
CX Growth Opportunities in Travel & Hospitality: Global, 2023—A Customer Perspective
Pent-Up Demand Compels Businesses to Invest in AI and Automation
The Travel and hospitality (T&H) industry was one of the hardest hit by the COVID-19 pandemic starting in 2020. Strict shelter-at-home regulations and travel restrictions created havoc for customer experience (CX) organizations globally, generating loads of new and perpetually changing information that T&H agents needed to have at their fingertips....
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20 Nov 2023  |  Global  |  Frost Radar
Frost Radar™: Medical VR for Training and Education, 2023
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
The Frost Radar for the global medical virtual reality (VR) market analyzes providers developing tailored VR software solutions for medical and surgical training and education via simulated environments. From the vast array of medical simulations market, Frost & Sullivan has focused on medical VR software providers that offer fully immersive se...
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20 Feb 2020  |  South Asia, Middle East & North Africa  |  Market Research
Analysis of the Indian Communication Test Equipment Market, Forecast to FY2026
Unprecedented Growth in the Development of Communication Infrastructure is Fuelling the Demand for Communication Test Equipment
The Indian communication test equipment market (comprising LTE test equipment, VoLTE test equipment, Wi-Fi test equipment, security test equipment, Ethernet test equipment, LTE-Advanced (LTE-A) test equipment, Cloud infrastructure testing and Cloud-based application monitoring) is split by region (North, South, West and East) and by end users (tele...
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18 Oct 2024  |  Global  |  Customer Research
Growth Opportunities in the Microsoft Teams Phone Ecosystem
Service Provider Best Practices in the Evolving Business Communications Value Chain
Today s business communications market is marked by a pronounced shift toward more collaborative user experiences. Collaboration tools, such as video meetings and group chat, content sharing, and whiteboarding are used extensively, often replacing voice-only calls, across organizations, verticals, and job roles. Collaboration tool adoption has been...
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24 Apr 2020  |  North America  |  Market Research
Telehealth—A Technology-Based Weapon in the War Against the Coronavirus, 2020
Social Distancing Needs will Present Both Growth Opportunities and Challenges
The entire healthcare system is under attack by the novel COVID-19 virus that has no proven treatment. Hospitals are being stretched beyond their capacity, healthcare workers are falling ill, and critically ill patients are not guaranteed that the life-saving equipment they must have will be available. Improved screening and guidance to a growing n...
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18 Jun 2020  |  Global  |  Market Research
Analysis of the Global Time and Attendance Solutions Market, Forecast to 2024
Biometric-based Time and Attendance Solutions will Grow Rapidly due to the Increase in Adoption of Remote Working in the Near Futu
In 2019, the global time and attendance solutions market raked in $1,776.3 million in terms of revenue, and the market is expected to grow at a compound annual growth rate (CAGR) of 5.8% between 2019 and 2024. North America (NA) was the largest regional market for time and attendance solutions, holding 25.5% of the global revenue. The region is exp...
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07 Sep 2020  |  Europe  |  Market Research
Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020
CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption
This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...
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23 Jul 2021  |  Global  |  Market Research
Digital Investments in Healthcare Through COVID-19 and Beyond
Competitive Intensity Heightens Prioritization of CX
With 99% of healthcare organizations in some stage of digital transformation, its clear that stakeholders understand the value of IT solutions. Digital health solutions offer great promise for new care delivery models, expanded access, better patient outcomes, and improved operational efficiency. Advanced technologies can help them deal with a myri...
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16 Sep 2021  |  Global  |  Market Research
Customer Perspectives on Contact Center Trends Amidst the COVID-19 Pandemic
Acceleration in Cloud and Self-Service Solutions Pave the Way to Delivering Excellent CX
Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...
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