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This is a companion piece to Frost & Sullivan’s 2019 Contact Center Buyers Guide (K234-76, August 2019), which examines the core areas and suppliers in the North American cloud/hosted contact center market. Core areas include systems and cloud-based solutions for inbound contact routing/automatic call distribution (ICR/ACD), outbound dialing, inte...

14 Jul 2017  |  North America  |  Market Research

Gamification in the Automotive Industry, Forecast to 2025

The Global Gamification Market will Reach $14.5 Billion in 2025

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Gamification technologies help businesses to drive sales, improve return on investment (ROI), support employee interaction, and provide high customer satisfaction, and they are preferred across major industry verticals such as healthcare and automotive. The increasing penetration of smartphones, customized services, tech-savvy customers, the growin...

Healthcare is at a crossroads. Rising costs, workforce shortages, clinician burnout, and growing patient expectations are converging to create unprecedented challenges—and opportunities. This report, Navigating Customer Experience Trends in Healthcare, is your roadmap to understanding how contact centers and CX strategies are evolving to meet these...

Clinical diagnostics is undergoing a radical shift, driven by omics integration for precision health, digital diagnostics services, and smart screening solutions. Digital diagnostics are streamlining data analysis and communication, and enhancing overall efficiency. Smart screening, powered by AI and machine learning, is ensuring early and accurate...

23 Dec 2020  |  North America  |  Market Research

Growth Opportunity Analysis of the North American Clinical Documentation Improvement (CDI) Market

Internal Challenges, Disruptive Technologies, and Competitive Intensity are Driving CDI to become a More Value-based Process

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This Frost & Sullivan research service presents a comprehensive overview of the North American clinical documentation improvement (CDI) market. CDI is a mid-process in the broader revenue cycle management (RCM) ecosystem. This study analyzes key product segments, major end users, and top vendors across the United States and Canada. Revenue is fo...

2020 was a turning point for virtually every industry and human activity – cybersecurity was no exception. The migration to the cloud, the acceleration of digital transformation in many companies, the growing number of vulnerabilities, and the evolution of attacks have confronted Chief Information Security Officers (CISOs) with significant challeng...

This Frost & Sullivan research service focuses on US Department of Defense (DoD) artificial intelligence (AI) budget spending and contracts. Artificial intelligence tools are used across an array of DoD applications to enhance mission accomplishment and safety, including logistics, maintenance, healthcare, administration, networks, intelligence ana...

This report presents key findings on how the network function virtualization (NFV)-based virtual network services market is shaping up in the Asia-Pacific (APAC). The report talks about the key strategic imperatives for NFV-based virtual network services, examines the factors driving growth in the region, and identifies the key growth opportunities...

The COVID-19 pandemic rapidly changed how buildings function. Building mobility solutions such as crowd analytics, elevator and escalator systems, and smart parking (including electric vehicle [EV] charging stations) have gained more importance and will form a crucial part of buildings and cities moving forward. Rapid employment of the Internet of ...