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The COVID-19 pandemic changed market trends, with digital and self-service now the norms. Meanwhile, companies are still implementing plans decided before the pandemic. Many of these plans include new retail store openings and using new marketing technology for retail stores to improve sales, customer experience, and operational efficiency. Suppose...

Frost & Sullivan defines workforce optimization (WFO) as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize resources. WFO is an important segment of the contact center industry because it drives performance, agent engagement, and an improv...

Diagnostics-as-a-Service (DaaS) is a new, growing business model seeing widespread acceptance in auto diagnostics. After years of improvement and innovation in R&D, DaaS players have created unique solutions to help all segments of automotive repair workshops on vehicle diagnostics. Though many key players have been around for more than 10 years, t...

With electronics integrating into customers’ daily lives, companies need to invest in the innovation of form and software to move beyond traditionally shaped devices and capture market share. This study explores the various innovations in form factors that companies are currently developing and are expected to develop between 2022 to 2030 to remain...

Mobile communications and networks have been evolving every decade. With the launch of 5G in 2022, governments and companies have started investing in research and development of 6G. Although the launch of the platform technology is expected by 2030, those working on 6G have drawn a clear roadmap for its development. 6G will introduce many chal...

The global automotive industry is going through a transformation with CASE convergence. Connectivity and autonomous driving features are at the forefront of this transformation. Globally, OEMs are looking to introduce various ADAS features ranging from L0 to L2+. These features are viewed as not only safety enhancements but also comfort and conveni...

This Frost & Sullivan study analyzes Trend Opportunity Profiles that envision the Future of Work from a technology perspective; it covers advanced technologies incorporated in the work culture, and it features upcoming trends that cater to the futuristic needs of the workplace. The study also describes opportunities for several sectors, including b...

Frost & Sullivan s global IoT industry predictions for calendar 2024 are the result of aggregated input from Frost & Sullivan regional IoT and Edge research teams. Research analysts input leverages the extensive Frost & Sullivan knowledge base, as well as primary and secondary research. This Top 10 Growth Opportunities report reflects the hot ...

As we enter 2024, the chemical industry is going through a period of unprecedented change. Three interrelated Mega Trends are underpinning this change. For chemical companies today, sustainability is the top challenge. The pressure to migrate away from fossil fuels as a feedstock is combined with a desire to reduce the direct carbon emissions (a...