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22 Feb 2019  |  South Asia, Middle East & North Africa  |  Market Research
Indian Contact Center Applications and Services Market, Forecast to 2022
Businesses Seek New-age Contact Center Technologies Such as Analytics, Artificial Intelligence, and Advanced Workforce Management to Enhance Customer Experience
Almost all the businesses are gowing customer-centric and are building strategies revolving around their customers’ preferences. Companies that have failed to observe the trend have either ceased to exist or are witnessing a decline in growth. Organizations want to know what their customers think about their brands and want to understand the underl...
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24 Jan 2019  |  North America  |  Market Research
North American Robotic Process Automation Market View for Customer Care, 2019
Virtualizing the Workforce Enterprise-wide for Cost Reduction and Customer Experience Differentiation
The rapid pace of technological change has had far reaching impact across business; ushering in the age of digital transformation. Machine learning (ML), natural language processing (NLP), artificial intelligence (AI), the Internet of Things (IoT), mobility, and cloud computing are a few examples of maturing technologies that are impacting this tra...
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15 Oct 2025  |  Global  |  Customer Research
Global Agent Engagement Trends: A Customer Perspective
With AI-Driven Automation, Agents Are Critical for Successful CX
Business leaders have renewed their focus on CX, given the current global political and economic uncertainty. This focus extends to attention on security, business continuity, and operational efficiencies. More strategic, long-term objectives, such as market penetration, embracing AI, and enhancing employee experience, rank lower for the 2025-2026 ...
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29 Aug 2025  |  Global  |  Market Outlook
Global Automotive Aftermarket Outlook, 2025
Global Aftermarket Maintains Steady Growth Driven by Shifting Vehicle Ownership Trends
The study has a base year of 2024 and forecasts trends through 2029. It adopts a global perspective, offering region-specific insights for North America (Canada and the United States), Europe, China, India, Latin America, Gulf Cooperation Council (GCC) nations, and the Rest of the World—though the latter is not explored in depth.Frost & Sullivan’s ...
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08 Dec 2010  |  Asia Pacific  |  Market Research
Strategic Analysis of the Clinical Research Organization Market in India
This research deliverable provides deep insights into the clinical development and outsourcing market in India. It also includes an overview of the Indian regulatory and R&D process briefing about the clinical trials registration process, trends in regional/local pharmaceutical and biotechnology development as well as the impact of those developmen...
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07 Apr 2023  |  North America  |  Market Research
Latin American Automotive Aftermarket Growth Opportunities
Aging Car Parc and Shortage of New Cars and Auto Parts Drive Future Growth Potential
This research service examines the qualitative and quantitative aspects of the automotive aftermarket in Latin America by evaluating its performance and identifying the various trends that have an impact on the demand for replacement parts, repair, and maintenance. The study takes a detailed look at the automotive aftermarket in five Latin American...
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19 Dec 2023  |  Global  |  Megatrends
Trend Opportunity Profiles: Energy (Second Edition)
Transformative Mega Trends Enabling Growth and Innovation Till 2030
This Frost & Sullivan report examines novel concepts in various aspects of the energy industry that help in the effort to create a better environment, generating direct opportunities across major sectors: energy, industrial, mobility, and technology. The Trend Opportunity Profiles analyze transformative trends alternative energy solutions and servi...
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24 Apr 2020  |  North America  |  Market Research
Addressing the Experience Delivery Gap
A Sine Qua Non for Making CX an Organization-wide Priority
Today, the experience economy is in full swing, strongly impacting organizations and their business models. In this new era, user experience is key to creating value. It is no longer just about the quality of a product or a service; it is about the emotions and experiences that clients have when they consume it. Firms from all sectors are increasin...
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21 Dec 2023  |  Global  |  Market Research
Zero Trust Browser Security Growth Opportunities
Investments in the Emerging Industry Address the Needs of the Hybrid Workforce
The rapid proliferation of remote or hybrid workforces, the widespread adoption of SaaS applications, and the increasing volume of web-based cyberattacks have elevated the browser as a significant attack surface, providing an initial breach foothold for cyber adversaries. As the volume and complexity of web-based attacks increase, the browser attac...
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09 May 2018  |  Asia Pacific  |  Market Research
Philippine Contact Center Applications Market, Forecast to 2023
Fast-paced Adoption was Observed Among Outsourcers Offering Services to Global Organizations
The Philippine contact center applications market is estimated to be worth $20.8 million, a moderate growth of 0.9% in 2016 following adecline of 5.1% in 2015. The market is forecast to see a CAGR of 5.1% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market, which covers 14 countries...
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