Search results for: 'shared services'
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10 Oct 2023  |  North America  |  Market Research
OE Benchmarking of EV Aftersales in North America and Europe
Omnichannel Programs and Strategic Partnerships between OEMs and Third-party Service Providers are Resulting in Holistic EV Aftersales Services
The electric vehicle (EV) market is undergoing rapid transformation as original equipment manufacturers (OEMs) compete to offer innovative products and services that enhance customer experience and loyalty. The EV aftersales landscape is also evolving and poses many challenges and opportunities for OEMs and their channel partners. This report provi...
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03 Dec 2019  |  North America  |  Market Research
Expected Success of Shared Mobility and Implications on Vehicle Ownership, Forecast to 2022
Predicting Success of MaaS in North America
The Expected Success of Shared Mobility and Implications on Vehicle Ownership takes a holistic approach to determining the success of new shared mobility platforms in specific urban areas as well as the implications on personal vehicle ownership. First, the study analyzes key market drivers and restraints, interpreting factors such as declining veh...
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25 Apr 2025  |  Latin America  |  Frost Radar
Frost Radar™: Customer Experience Management Services in Latin America, 2025
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
This Frost Radar™ examines the Latin American customer experience (CX) management landscape. It includes outsourcing services alone, excluding operations performed in-house and in shared service centers. It encompasses the services delivered in each local market and those from Latin American locations to countries overseas. CX management is a subse...
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27 Nov 2023  |  Latin America  |  Frost Radar
Frost Radar™: Infrastructure and Platforms as a Service in Latin America, 2023
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
The infrastructure as a service (IaaS) and platform as a service (PaaS) market is experiencing rapid growth in Latin America. This Frost Radar identifies six market leaders: Amazon Web Services, Microsoft Azure, Huawei, Google Cloud Platform, IBM, and Oracle; offers insight into their best practices, differentiators, and areas of excellence; and p...
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06 Dec 2023  |  North America  |  Tracker
Customer Experience Outsourcing Services in North America, Forecast to 2029
Generative AI Brings New Opportunities for Differentiation
During the forecast period (2023 to 2029), the North American (NA) customer experience (CX) outsourcing services market is expected to expand, mainly due to 2 factors: 1) the growing recognition of CX as a potent tool for competitive advantage and 2) the increasing motivation for businesses to outsource their CX activities. This market is poised...
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11 Jul 2025  |  Global  |  Market Research
Turbine Services Industry, Global, 2024–2035
Increased Demand for Power Generation and an Aging Asset Base will be Key Drivers for Revenue Growth
This Frost & Sullivan report focuses on the global turbine services industry, examining the factors that influence market shifts. While the global turbine services industry is relatively mature, there is significant potential for innovation in introducing advanced solutions. The turbine services market is projected to have a compound annual growth ...
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04 Sep 2018  |  North America  |  Market Research
Mobility and Other Downstream Services Market, Forecast to 2030
OEM and Service Provider Revenue from Downstream Services will Exceed $3 Trillion by 2030
Digital disruption is set to revolutionize the automotive industry. The value is shifting from individual consumption to collaborative consumption. OEMs are embracing this trend and are looking at alternative sources of revenue, such as shared mobility, connected car services, financial services, and logistics services. The demand for shared mobi...
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28 Nov 2023  |  Global  |  Frost Radar
Frost Radar™: Ethernet Services in North America, 2023
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
The carrier Ethernet services market's product life cycle has reached maturity. The wholesale and business/retail market sectors are facing challenges in terms of revenue growth rates, owing to price compression, market maturity, and increased usage of less expensive transport technologies with the advent of SD-WAN. Nevertheless, Ethernet services ...
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22 Jun 2023  |  Global  |  Frost Radar
Frost Radar™: Enterprise Network Services, 2023
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
The enterprise network services space is a mature competitive market, with growth expected between 1% and 3% globally in the coming years. Industry participants contribute hundreds of millions and even billions of dollars in network investments and pursue local partners to fulfill and execute their end-to-end solutions. In this market, portfolios m...
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15 Oct 2024  |  Global  |  Frost Radar
Frost Radar™: IoT Professional Services, 2024
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
While the internet of things (IoT) is important to organizations aiming to generate operational efficiency, drive new revenue streams, or improve customer experience, companies struggle to implement IoT projects because of challenges related to connecting operational infrastructure and legacy IT infrastructure, choosing the best connectivity protoc...
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