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15 Dec 2025  |  Global  |  Market Research
Elevating Customer Experience through Strategic Innovation
Key Takeaways from the 21st Annual Customer Contact West: A Frost & Sullivan Executive MindXchange
The Future of Customer Contact is HereThe customer contact industry is at a turning point. At Frost & Sullivan’s 21st Annual Customer Contact West Executive MindXchange, one message rang loud and clear: AI isn’t just a trend—it’s a strategic imperative. But here’s the catch: success isn’t about deploying technology for technology’s sake. It’s about...
$2,450.00 -
07 Aug 2026  |  Global  |  Customer Research
Laboratory Product Purchasing Trends, United States and Europe, 2025–2026
An End-User Perspective on Spending and Growth Opportunities
Qualified respondents to this Frost & Sullivan survey were invited to participate in an online survey examining their laboratory’s product purchasing process in 2025 and expectations for 2026. Frost & Sullivan has conducted similar studies among the same target respondent groups since 2012. The survey provides companies with actionable trend insigh...
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31 Aug 2020  |  Global  |  Technology Research
Growth Opportunities for Conductive Materials
Conductive Inks Gaining Prominence While Metamaterials Have Increasing Research Interest Within Electrical Conductive Materials Technology Area
With the increasing demand for high efficiency electronics and other components including electrical circuits, there is significant traction observed for innovation landscape of electrically conductive materials. The recent demand to improve the functionality of the adopted materials has resulted in a shift towards the increase in global demand fo...
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09 Oct 2020  |  North America  |  Market Research
Raytheon Technologies Directed Energy Weapons (DEWs) Solutions
Development of Laser and Microwave Weaponry Fuels Growth Potential and Defense and Commercial Market Expansion
In September of 2019, unsophisticated drones attacked two oil production sites in Saudi Arabia. The event served as a conclusive reality that inexpensive unmanned aerial systems (UAS) can be used to successfully attack a strategic target guarded by conventional air defense systems. Since that event, development of directed energy (DE) technology us...
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04 Dec 2020  |  Global  |  Frost Radar
Frost Radar™: Digital Biomarkers Through Connected Devices, 2020
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
High prevalence of complex diseases, high investments and low success rate associated with drug development, are making the health industry appeal for innovative technologies that can enhance understanding of complex diseases, contribute to the development of personalized treatments, accelerate clinical trial activities, and lower the R&D expenditu...
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23 Dec 2020  |  North America  |  Market Research
Growth Opportunity Analysis of the North American Clinical Documentation Improvement (CDI) Market
Internal Challenges, Disruptive Technologies, and Competitive Intensity are Driving CDI to become a More Value-based Process
This Frost & Sullivan research service presents a comprehensive overview of the North American clinical documentation improvement (CDI) market. CDI is a mid-process in the broader revenue cycle management (RCM) ecosystem. This study analyzes key product segments, major end users, and top vendors across the United States and Canada. Revenue is fo...
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24 Dec 2020  |  North America  |  Technology Research
Revolutionizing Future of Care Through Immersive Technologies
Innovations in Augmented Reality (AR) and Virtual Reality (VR) to Transform the Realm of Surgery, Medical Education, and Therapy
The current practice of medical education and methods of performing surgery and therapy suffer from limitations such as scarcity of subjects to practice on, suboptimal surgical precision, and therapy-related issues including medication misuse and ineffectiveness of the drugs to treat the conditions. Moreover, the outbreak of COVID-19 pandemic has ...
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23 Feb 2021  |  North America  |  Market Research
AI-Based Image Analysis Tools and Cloud-Based Deployment to Expand the Global Digital Pathology Market
Increased Demand for Remote Pathology Services and Centralization of Digital Pathology Workflow in Hospital Networks to Spark New Growth Opportunities
The Transformational Health team at Frost & Sullivan provides critical insights into the global digital pathology market, highlighting key growth opportunities, market revenue forecast, and business models that will play an essential role in its growth. The study segments the market by product (hardware, software, and storage solutions) and region ...
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07 May 2021  |  Asia Pacific  |  Customer Research
Customer Experience Management Study—Malaysian Banking Sector 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...
$4,950.00 -
31 May 2021  |  Asia Pacific  |  Customer Research
Indonesian Banking Customer Experience Management Study 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...
$4,950.00