Search results for: 'plug-in'

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

Infographics

×

Key Benefits

Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

Growth rates for the European customer experience (CX) outsourcing market have declined from the double-digit pace of 2020 and 2021, partly due to economic headwinds such as rising interest rates and fluctuating exchange rates. Moderate growth is expected between 2023 and 2025, with a recovery expected to start in 2026. The introduction of generati...

This Frost Radar™ focuses on leading service providers offering comprehensive wavelength services in North America. The North American market is in a mature stage. In recent years, the request for wavelength services has snowballed, driven by exponential demand for bandwidth from wholesale and retail customers. As such, the market is mainly driven ...

As the energy transition gathers pace in Europe, market evidence and the growth trajectory of alternative/low-carbon hydrogen point to a niche market opportunity where production and offtake will likely be dominated by traditional hydrogen consumption industries, including refining, chemicals, and petrochemicals, as well as heavy industrial sectors...

The overall research objective is to measure the current use and future decision-making behavior toward unified communications and other workforce technologies around the globe, specifically: desktop, room-based and huddle room video conferencing; audio conferencing; web conferencing; IP telephony; team collaboration tools (e.g., Slack); unified co...

This market insight will highlight key technological developments in the field of agriculture and enabling technologies that will transform the future of agriculture. It will also discuss the main challenges facing farmers, such as depleting water supplies, with a focus on agriculture in Asia-Pacific. Key takeaways from this market insight include ...

In an increasingly independent, mobile and do-it-yourself world, healthcare alone remains rooted in a centralized, professional-controlled setting. However, emerging global megatrends necessitate the need for decentralization of healthcare services and patient empowerment. This research service showcases emerging trends in home healthcare and throw...

The tankless water heaters market is in a nascent stage in the country. However, it has the potential to replace storage water heaters in the long term. Increasing awareness levels of the product and the need for energy savings will drive the market. The market is dominated by storage electric water heaters. There is strong growth of solar water he...

The service provides detailed insights into the logistics expenditure, outsourcing practices, and technology usage trends within 5 key industry sectors in India. Insights into function-wise outsourcing, reasons for outsourcing, criteria for service provider selection, contract periods, and major logistic challenges are also provided. The analysis h...