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Adoption of Advanced UCC Tools is Rising as Businesses Pursue Digital Transformation and Address Shifting Workforce Requirements
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The overall research objective is to measure the current use and future decision-making behavior toward unified communications and other workforce technologies around the globe, specifically: desktop, room-based and huddle room video conferencing; audio conferencing; web conferencing; IP telephony; team collaboration tools (e.g., Slack); unified communications (UC) clients; consumer messaging and calling services (e.g., Skype, Google, WhatsApp, WeChat); headsets; and unified messaging.Frost & Sullivan aims to:• Understand the IT-related challenges organizations face today• Assess the current and future use of business communications technologies• Evaluate factors that drive investments in communications technologies• Gauge IT and communications trends• Appraise available IT budgetsThe data were collected using an online survey of 1,067 global IT/telecom decision makers and influencers during the July-August 2019 period.
Author: Elka Popova
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