Search results for: 'grid services'

While most companies in the Asia-Pacific region are expected to explore the Contact Center as a Service (CCaaS) model, many of them would look for ways to increase the returns on their investment from their existing infrastructures. These companies are likely to adopt hybrid solutions, as established system vendors start offering more deployment op...

While most companies in the Asia-Pacific region are expected to explore the Contact Center as a Service (CCaaS) model, many of them would look for ways to increase the returns on their investment from their existing infrastructures. These companies are likely to adopt hybrid solutions, as established system vendors start offering more deployment op...

While most companies in the Asia-Pacific region are expected to explore the Contact Center as a Service (CCaaS) model, many of them would look for ways to increase the returns on their investment from their existing infrastructures. These companies are likely to adopt hybrid solutions, as established system vendors start offering more deployment op...

This research service focuses on US Department of Defense (DoD) spending requests for the research, development, test, and evaluation (RDT&E); procurement; and operations and maintenance (O&M) categories. The analyst has segmented the budget request by military department and 20 technology areas including aircraft, ships, ground vehicles, and comma...

30 Jun 2022  |  Global  |  Market Outlook

Global Automotive Outlook, 2022

Automotive OEMs Prioritizing Supply Chain Recalibration, Digital Transformation, and Sustainability to Accelerate Growth

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Rebounding from the pandemic-related disruptions of 2020, the global automotive industry registered a healthy 5.3% increase in sales, with 81 million in unit sales in 2021. Toyota led global OEM sales, recording a growth rate of 13.9%, selling 9.9 million units. Despite the positive recovery trends in the global economy and vehicle sales, the Ru...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

This Frost Radar™ examines the European customer experience management (CXM) outsourcing landscape. CXM is a subset of the much broader business process outsourcing industry. Usually, it is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can range from hand...

12 Aug 2020  |  North America  |  Market Research

Strategic Commercial Partnerships Transforming the Global Biobanking Market, 2020–2026

Precision Medicine Applications and Value-based Data Pricing with Pharma and Health-tech to Trigger Market Growth

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The biobanking ecosystem is witnessing significant transformation. Emergence of one-stop shops and virtual biobanks, rise in services offered to sustain and improve positioning, and precision medicine are characterizing this transformative environment. The biobanking market is expected to reach a size of ~$71.2 billion by 2026, registering a compou...

08 Sep 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Asia-Pacific Facilities Management Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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In light of the COVID-19 pandemic, the built environment has reached a point inflection concerning health and safety improvements. Building occupants are increasingly cautious about their physical surroundings, including population density, air quality, and cleanliness. Facility management (FM) companies in Asia-Pacific (APAC) that provide tradi...