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Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
IoT will have a major impact on businesses and consumers in the future
The world is creating 2.5 exabytes of data daily
Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies
Time for a Digital Revolution in the Women’s Health Market
iFrost is a digital platform for interactive and dynamic reporting of data.
The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products
Well-recognized Benefits and Emerging Technology Trends Boost Interest across Sectors
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While most companies in the Asia-Pacific region are expected to explore the Contact Center as a Service (CCaaS) model, many of them would look for ways to increase the returns on their investment from their existing infrastructures. These companies are likely to adopt hybrid solutions, as established system vendors start offering more deployment options. The contact center market will continue to shift from systems toward cloud solutions. Solution providers will need to focus on clearly articulating upgrade strategies and life cycle road maps that will allow for the provision of effective omnichannel customer support. Integrating new contact channels (e.g., mobile contact, chat, and social media) and developing omnichannel customer experience strategies will be the top drivers that will encourage companies to move to the cloud. In this regard, interactive voice response (IVR) will be of significant interest. Although many had predicted the demise of IVR, it is still a growing channel that is acquiring new capabilities, such as text response, speech enablement, and application in virtual assistant scenarios. Contact center analytics is expected to be a strong growth area for most vendors. Enterprises are increasingly seeking to source end-to-end analytics solutions from their primary contact center infrastructure or workforce optimization vendors. Newer options such as robotic process automation, Big Data, and the Internet of Things (IoT) will continue to drive growth during the forecast period.This study is on contact centers that are hosted or in the cloud. A hosted contact center is a network-based contact center service, whereby the service provider hosts the contact center infrastructure and leases out the functionalities, applications, and features to end users. Cloud-based contact centers refer to the provision of contact center functionalities, such as voice and applications, through an ’as a service’ model. The solution is delivered over the Internet from a multi-tenant infrastructure owned by a service provider. South Korea has a strong network infrastructure, which creates a promising environment for cloud/hosted services. The government and hospitals industries are major growth drivers for the South Korean hosted contact center market.
Australian Data Center Colocation Services Growth Opportunities
Machine Learning: The New Driving Force for DevOps
GROWTH OPPORTUNITIES IN PROCESS AUTOMATION AND ARTIFICIAL INTELLIGENCE
GROWTH OPPORTUNITIES IN CLOUD-, IOT-, AND AI-BASED SECURITY INNOVATIONS
North America Consumer Communication Services Tracker, Q2 2021
2021 Technology Convergence Scenarios
Asia-Pacific Video Conferencing Endpoints and Infrastructure Market Analysis, Forecast to 2027
GROWTH OPPORTUNITIES IN ARTIFICIAL INTELLIGENCE, SUPERCOMPUTERS, AND QUANTUM COMPUTING
Latin America in the Post-pandemic World
artificial lift market
medical robots market
3d printer market share
fleet management market
residential solar market
commercial lighting market
glucose monitoring devices market
wound care market
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