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Banking and financial services are entering a new phase of transformation as AI evolves from a supporting tool into an autonomous enterprise capability. This outlook examines six interconnected opportunities: agentic AI for autonomous operations, real-time AI auditing, regulatory intelligence and compliance orchestration, behavioral fraud analytics...

02 Nov 2020  |  Global  |  Market Research

Rising Technical Sophistication Improving Mission Efficiency for the Transformed Global SmartSafe City Solutions Market, 2030

Future Growth Potential Driven by More Digitized, Technology-focused Public Safety and City Operations

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As many cities around the world begin to plan for, purchase, and bring online their SmartSafe City programs and technology systems, they are actively attempting to integrate their public safety, health, city services, and citizen engagement capabilities to better serve and safeguard citizens. These programs not only bring together the operations of...

More Australian offices are embracing flexible workplace options, driving the growth of Australia’s flexible office market. Key factors spurring market expansion include the changing work culture that is prioritising mobility and flexibility, including the trend away from long-term fixed leases towards more flexible terms, and the preference for co...

17 Dec 2021  |  North America  |  Frost Radar

Frost Radar™: North American Customer Experience Outsourcing Services Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. Enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator. Hence, this field is gaining more attention and greater investment priority. The CX outsourcing services market is also becoming much more tech-intensive as...

Amazon, the eCommerce behemoth, has been making steady strides in the automotive industry and larger mobility landscape over the past decade. The company is slowly building relevant capabilities using a focused approach, giving it a foothold across automotive CASE and retail avenues. When it comes to connected vehicles, Amazon’s primary offering...

In the 2022 Unified Communications and Collaboration Industry Outlook, Frost & Sullivan's Connected Work research team keeps its fingers on the pulse of IT decision makers (ITDMs) across regions, industries and organization sizes. We surveyed thousands of ITDMs about their current unified communications and collaboration technology adoption status,...

The Travel and hospitality (T&H) industry was one of the hardest hit by the COVID-19 pandemic starting in 2020. Strict shelter-at-home regulations and travel restrictions created havoc for customer experience (CX) organizations globally, generating loads of new and perpetually changing information that T&H agents needed to have at their fingertips....

Automotive market participants have realized that the future of the automotive industry lies in the direction of electric vehicles, and hence are investing heavily in developing their own electric vehicles. After the disruption initiated by Tesla, many startup companies are developing electric vehicles and challenging mainstreams original equipment...

Quantum computing developments have witnessed a remarkable progress in the two past decades, involving a multi-disciplinary field of applied research. With the advent of disruptive technologies which addresses individual quantum states, quantum properties such as superposition and entanglement have led to the development of a completely new approac...