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22 Dec 2023  |  North America  |  Market Research
Merging Skies: Integrating UCaaS and CCaaS
Unifying Technologies for Enhanced Collaboration and Customer Engagement
In the ever-evolving business landscape, staying ahead of the curve is essential. The world of enterprise communications transformed over the last decade as businesses grappled with the challenges and opportunities of the digital age. Communication tools and strategies have evolved to meet the modern needs of workers. An integrated approach for ...
$2,450.00 -
06 Aug 2024  |  Global  |  Frost Radar
Frost Radar™: Digital Intelligence Solutions, 2024
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
Intelligence- and data-driven decision-making have quickly emerged as core competencies that drive an organization s security strategies to safeguard the people, assets, and data for which they are responsible. Ongoing convergence between physical and digital security systems, the influx of new analytics to inform operational decisions, and digital...
$4,950.00 -
08 Aug 2024  |  Global  |  Market Research
CASE Strategies of OEMs
State-of-the-Art Technology and Strategic Partnerships Enhance Offerings as Visions Adapt to Evolving Market Conditions and Intensifying Competition
The automotive industry is undergoing unprecedented transformation driven by connected, autonomous, shared, and electric (CASE) trends. This study considers all four categories for selected automakers. Connected: The various areas of connected mobility The extent of OEMs in-house capabilities and a comparative benchmarking Major partne...
$4,950.00 -
06 Dec 2024  |  Global  |  Market Research
ESG Initiatives in the Contact Center, 2024
Sustainability is Just the Start—Updating CCaaS Providers’ Opportunities Through Broader ESG Strategies
Frost & Sullivan’s June 2022 study, Sustainability and Circularity Matters—Contact Center Growth Opportunities Under the ESG Umbrella (K747-76), focused on CC service providers’ sustainability efforts as low-hanging fruit for progress in the broader ESG area. This analysis serves as a broader update to the June 2022 study. Some industries, includi...
$2,450.00 -
06 Oct 2025  |  Global  |  Customer Research
Global CX Growth Opportunities in the Travel & Hospitality Industry 2025 to 2026
Customer Perspectives
In 2024, pent-up demand for travel boosted spending in this industry to nearly pre-pandemic levels. With increasing demand and the need to recoup revenue lost during the 2020-2022 pandemic restrictions, prices for air and ground transportation, accommodations, and dining are high. Revenue growth is also expected due to increased spending by consume...
$4,950.00 -
22 May 2026  |  Global  |  Customer Research
CX Growth Opportunities in the Manufacturing Industry 2025 to 2026
Customer Perspectives
Contact centers play a crucial role in the manufacturing sector, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers can enhance customer experience, build long-term customer relationships, and gain a competitive advantage.Contact centers play a crucial role in the manufactur...
$4,950.00 -
25 Sep 2026  |  Global  |  Frost Radar
Frost Radar™: Demand-Side Platforms, 2026
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Demand-side platforms (DSPs) have evolved from programmatic buying tools into the decisioning infrastructure through which advertisers plan, execute, optimize, and measure campaigns across connected television, display, video, audio, digital out-of-home, and commerce media. Frost & Sullivan estimates that market revenue will increase from $31.28 bi...
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30 Oct 2026  |  Global  |  Customer Research
From Channels to Outcomes: CPaaS Becomes the Execution Layer for Agentic Customer Engagement
Agentic AI, Trust Services, and Outcome-Based Commercial Models are Driving Transformational Growth in Programmable Communications
Frost & Sullivan's 2026 IT decision-maker (ITDM) survey was conducted to gain insights into the following end-user organizations' priorities: - Current use of communications platform as a service (CPaaS) and open communications application programming interfaces (APIs), and adoption plans through 2029 - The use cases and expected outcomes that dr...
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06 Apr 2020  |  Asia Pacific  |  Market Research
Asia-Pacific Advanced Malware Detection Solution Market, Forecast to 2023
Cloud-based Sandboxing Drives Overall Market Growth
The Advanced Malware Detection (AMD) solution market recorded a healthy growth of 18.6% on a YoY basis in 2018. The market grew at a pace slower than the YoY growth in 2017. Double-digit YoY growth rates were seen in most of the APAC countries, with China, Hong Kong, and India being the top markets. The adoption of AMD solutions was mainly drive...
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07 May 2021  |  Latin America  |  Market Research
Cloud, Digital, and Omnichannel Drive Contact Center Solutions Market Growth in Latin America and the Caribbean
The Post-Pandemic Scenario will See a Consolidated Hybrid Environment that Creates Opportunities for Vendor Differentiation
2020 was a disruptive year for the entire world and for the CX & CC landscape. The COVID-19 pandemic has pushed every contact center in the region to embrace the work-at-home-agent (WAHA) modality and move their employees out of their offices to their homes (65.3% of the outsourced agents in CALA were working remotely by the end of May 2020). Due t...
$4,950.00