Search results for: 'agent make'

This comprehensive benchmarking analysis of the integrated cloud communications market evaluates vendors across innovation and growth dimensions as the industry undergoes structural convergence across UCaaS, CCaaS, and CPaaS. It identifies 10 strategic imperatives shaping competitive dynamics. Chief among them is the rapid emergence of agentic AI, ...

The Customer Experience industry benefitted greatly from the COVID-19 pandemic, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared; however, in 2023 global economic and political unrest created a more conservative and focused approach...

25 May 2021  |  North America  |  Frost Radar

Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

Infographics

×

The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Small and medium-sized contact centers have been steadily migrating to cloud-based technologies; the expansion of hybrid cloud offerings a...

10 Apr 2018  |  Europe  |  Market Research

Western Europe Cosmeceutical Ingredients Market, Forecast to 2024

Growing Demand for Safe and Natural Cosmetics Drives Cosmeceutical Ingredients Global Revenues

Infographics

×

Key Issues Addressed

Cosmeceutical ingredients in Western Europe was €1.09 billion in 2017 and forecasted to be €2.13 billion by 2024 with a compound annual growth rate (CAGR) of 10.1% during the said period. High health awareness amongst consumers in Western Europe and other regions are encouraging more cosmetic product manufacturers to introduce cosmeceutical ingredi...

Additives form an integral part of the polymer recycling industry. They are extensively used to modify the properties of plastic products during the compounding and processing stages. This study includes discussion about the challenges associated with recycling and the demand for recycled polymers. Four additives—stabilizers, compatibilizers, impac...

The AI landscape is undergoing rapid transformation, driven by disruptive technologies, evolving enterprise needs, and the imperative to innovate at scale. This study identifies the Top 10 Growth Opportunities in AI Technologies and Platforms that will shape global markets in 2025 and beyond. These opportunities reflect the convergence of strategic...

This edition of the ITCC Technology Opportunity Engine explores growth in AI-integrated consumer behavior, explainable AI, seamless gaming, feature-flag tech, intelligent signal processing, e-SIM platforms, custom software, video intelligence, automated workflows, AI support agents, network APIs, real purchase data, edge digital twins, dynamic rewa...

With 99% of healthcare organizations in some stage of digital transformation, its clear that stakeholders understand the value of IT solutions. Digital health solutions offer great promise for new care delivery models, expanded access, better patient outcomes, and improved operational efficiency. Advanced technologies can help them deal with a myri...

Increasing penetration of environment-friendly fire suppression agents and advanced fire detection technologies is playing a critical role in shaping market dynamics. Stricter enforcement of building and fire safety codes will improve not only the awareness but also the penetration of advanced fire safety equipment. This study discusses the market ...