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17 Dec 2021  |  North America  |  Frost Radar

Frost Radar™: North American Customer Experience Outsourcing Services Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. Enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator. Hence, this field is gaining more attention and greater investment priority. The CX outsourcing services market is also becoming much more tech-intensive as...

More than 6,000 molecules are currently in clinical development across the pharmaceutical research and development (R&D) landscape, with more than 11,000 in the preclinical phase. The industry is witnessing the growth of small- to mid-segment pharma/biotech players making significant contributions to drug discovery and development pipelines. Across...

Business process management (BPM), or business process outsourcing (BPO), services involve an external or third-party provider handling the execution and management of one or more business operations or functions for an organization. Traditionally, BPM services were limited to outsourcing labor-intensive back-office and support services functions. ...

The Frost & Sullivan Radar is a robust analytical tool that benchmarks companies' innovation focus and growth performance in each market. The dynamic solution offers frequent rating and positioning of companies that are having the greatest impact on the industry. The Frost Radar™ of the commercial extended reality (XR) hardware market analyzes ve...

In the last 5 years, the Chinese government has tightened vehicle data collection, data protection, data privacy, and cybersecurity through a series of laws and regulations. Frost & Sullivan recognizes that all electronic hailing (eHailing) platform providers in China must assess these regulations and update their business operations and strategies...

The Indian passenger vehicle industry had seen strong growth over the years by addressing various customer requirements through the adoption of various technologies and innovative business models. OEMs with state-of-the-art R&D capabilities, a large-scale customer database, and ready to address customer requirements using robust technology will be...

Rigid plastics are well suited for packaging: they are lightweight, break- and shatter-proof, and easy on the pocket. They are used to make caps, closures, cups, and bottles, and other packaging items. Increasing demand from end-use industries such food and beverage and pharmaceuticals, consumer preferences for convenience, and new product and tech...

Onshore wind energy involves the harvesting of wind power from wind turbines set up on land. Its growing popularity as a means to meet country-specific clean energy targets along with strong regulatory support are driving industry growth globally. Corporate interest in procuring wind power to meet renewable energy goals as well as falling wind turb...

The industrial cybersecurity market has been experiencing rapid growth and gaining widespread significance in recent years. High penetration of Industrial Internet of Things technology in critical infrastructure industries (e.g., power utilities and oil & gas) and the manufacturing industry has resulted in increased threat attack surfaces. Cyberatt...