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The study provides an overview of the upcoming technologies, features, services and trends pertaining to digital assistants in the automotive industry. Digital assistants have evolved from their infotainment use cases to vehicle and driver safety use cases. Original equipment manufacturers (OEMs) and Tier I suppliers are significantly investing in ...

This study analyses the size, drivers, restraints, trends, opportunities, and competitive environment of the Australian industrial pumps market from 2017 to 2024. The Australian industrial pumps market is undergoing significant changes in its competitive and technological environment. Driven by the demand from key end markets and for technological ...

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) explores transformative innovations reshaping enterprise digital infrastructure. It showcases advancements across cloud-native platforms, edge computing, AI, and immersive technologies. Highlighted solutions include a unified edge management system streamlin...

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) highlights breakthrough innovations across conversational AI, multimodal intelligence, edge computing, wearable tech, spatial analytics, and enterprise AI platforms. Notable developments include AI-powered multi-agent orchestration for enterprise workflows, ...

This research report frames artificial intelligence (AI) not as an incremental feature but as a paradigm shift in unified communications (UC), redefining how enterprises connect, coordinate, and get work done. For decades, UC platforms have acted as passive conduits—carrying calls, messages, and meetings between people. The emerging generation of A...

Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Firms are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end...

This Research Service (RS) offers a strategic perspective on the global emerging industry of bionics technologies. This research service is segmented into three chapters, with the first two focusing on analysis of the top trends from both technology and end-user perspectives. The third chapter brings out the competitive landscape, focusing on strat...

Many technologies operate in parallel as a matter of redundancy. Others operate in parallel to facilitate change management and business transformation from an old version to a new version. It is now often said that the transformation from old stack to new stack for software development will be achieved through cloud native microservices architectu...

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...