Search results for: 'knowledge driven intelligent tools'

The North American managed SD-WAN market continues to grow as enterprises seek flexibility and control over their network technologies, especially in distributed and branch configurations. SD-WAN technology delivers intelligent routing and security functionality via centrally managed software, simplifying deployments, optimizing network costs, and ...

This study provides an analysis of the key cities around the world best positioned to implement smart emission monitoring solutions in the short, medium, and long terms. Cities account for 70% of global emissions and therefore play key roles in the transition towards a low-carbon economy. New technologies play an important role in this transition. ...

As businesses tap new technologies to gain a competitive edge, they are increasingly adding next-generation services like advanced analytics, artificial intelligence (AI), machine learning (ML), Internet of Things (IoT), and blockchain to their applications. According to a 2019 Frost & Sullivan survey of IT decision-makers, adoption of these techno...

The sensor industry is booming rapidly and in the semiconductor sector it is considered one of the emerging segments. With both diagnostic and preventive features, sensors switch from being smart to becoming highly intelligent. Most sensors will be predictive in order to prevent mishaps and avoid correction of the course. Sensors are garnering smar...

The customer experience (CX) management services industry is forecast to grow rapidly, fueled by the recognition of CX as an effective strategy for competitive differentiation and a compelling incentive for businesses to outsource CX operations. CX management services are increasingly vital in building a solid end-to-end customer journey as custome...

08 Aug 2024  |  Global  |  Customer Research

CX Growth Opportunities in the Travel & Hospitality Industry 2024 to 2025

Customer Perspectives

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In 2023, the pent-up demand for travel boosted spending in this industry to almost back to pre-pandemic levels. With increasing demand and the need to recoup revenue lost during the 2020-2022 pandemic restrictions, air and ground transportation, accommodations, and dining prices are high. Revenue growth is also expected due to more consumers spendi...

Extended detection and response (XDR) is a fast-growing solution category that aims to address customer pain points in an ever-evolving threat landscape. The solution has three promises at its core: cross-layered detection and response, visibility, and actionability capabilities across all major threat vectors; meaningful automation that can empowe...

The digital signage platforms market is entering a more consequential stage of development in which the central challenge is no longer whether organizations can deploy screens, but whether they can manage those screens as secure, intelligent, and measurable digital infrastructure across varied physical environments at scale. Digital signage now spa...

Key technological trends in the microelectronics cluster that are likely to have high impact in the near-term and medium-term are covered in this research service. The microelectronics industry is constantly driven by the need for high performance, low power, small footprint, and low cost devices. The major technological trends are evaluated based ...