Frost Radar : Customer Experience Management in Asia-Pacific, 2024

Frost Radar : Customer Experience Management in Asia-Pacific, 2024

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

RELEASE DATE
26-Mar-2024
REGION
Global
Deliverable Type
Frost Radar
Research Code: PF1C-01-00-00-00
SKU: IT_2024_627
AvailableYesPDF Download
$4,950.00
In stock
SKU
IT_2024_627
$4,950.00
DownloadLink
ENQUIRE NOW

Description

The customer experience (CX) management services industry is forecast to grow rapidly, fueled by the recognition of CX as an effective strategy for competitive differentiation and a compelling incentive for businesses to outsource CX operations. CX management services are increasingly vital in building a solid end-to-end customer journey as customer-centricity takes center stage. Organizations across the board realize that superior CX is imperative for industry relevance, bringing greater attention and investment opportunities to CX management services.

Organizations partner with service providers to redesign legacy contact centers and create digitally enabled intelligent customer engagement hubs. CX management services facilitate business continuity, boost operational efficiencies, accelerate innovation, increase responsiveness, expedite time to market, and reduce business risk. The secret to a provider’s success is finding the right blend of people, processes, and technologies to give clients access to dependable and agile transformation capabilities. The Asia-Pacific CX management services industry is fragmented, with global, regional, and local outsourcing service providers vying for opportunity. The industry is characterized by the influx of leading global business process management, traditional IT service and CX management, and pure-play digital service providers. Global players explore growth opportunities by acquiring regional and local service providers or setting up offices in the region. In a field of more than 200 international and local industry participants, including more than a dozen smaller companies either exploring or have recently entered the industry, Frost & Sullivan identified 19 companies as powerhouses for this Frost Radar™ analysis.

Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar™. The publication presents competitive profiles of each company on the Frost Radar™, considering their strengths and the opportunities that best fit those strengths.

Table of Contents

Customer Experience Management in Asia-Pacific 2024

  • Customer Experience Management in Asia-Pacific
The customer experience (CX) management services industry is forecast to grow rapidly, fueled by the recognition of CX as an effective strategy for competitive differentiation and a compelling incentive for businesses to outsource CX operations. CX management services are increasingly vital in building a solid end-to-end customer journey as customer-centricity takes center stage. Organizations across the board realize that superior CX is imperative for industry relevance, bringing greater attention and investment opportunities to CX management services. Organizations partner with service providers to redesign legacy contact centers and create digitally enabled intelligent customer engagement hubs. CX management services facilitate business continuity, boost operational efficiencies, accelerate innovation, increase responsiveness, expedite time to market, and reduce business risk. The secret to a provider s success is finding the right blend of people, processes, and technologies to give clients access to dependable and agile transformation capabilities. The Asia-Pacific CX management services industry is fragmented, with global, regional, and local outsourcing service providers vying for opportunity. The industry is characterized by the influx of leading global business process management, traditional IT service and CX management, and pure-play digital service providers. Global players explore growth opportunities by acquiring regional and local service providers or setting up offices in the region. In a field of more than 200 international and local industry participants, including more than a dozen smaller companies either exploring or have recently entered the industry, Frost & Sullivan identified 19 companies as powerhouses for this Frost Radar analysis. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar . The publication presents competitive profiles of each company on the Frost Radar , considering their strengths and the opportunities that best fit those strengths.
More Information
Deliverable Type Frost Radar
Author Sherrel Roche
Industries Information Technology
No Index No
Is Prebook No
Keyword 1 Customer Experience Management Market
Keyword 2 Digital Experience Management
Keyword 3 Customer Experience Strategy
Podcast No
WIP Number PF1C-01-00-00-00