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The COVID-19 pandemic has left its footprint on most industries across regions; the North American logistics and transportation industry is no different. This industry is critical for economic activity, a point more evident than ever in these unprecedented times. The North American logistics and transportation industry is complex and fragmented wit...

In a customer survey of 1,210 IT and telecom decision-makers around the world and across verticals (with 58% of respondents in a senior management position), improving customer experience is ranked as the top business objective in 2022, followed closely by improving brand equity. Companies recognize that maintaining brand loyalty becomes increasing...

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

In this study, Frost & Sullivan provides a detailed analysis of the 2021 US SD-WAN survey conducted among enterprises in the US vertical markets on their preferences for SD-WAN. The survey respondents were the IT/network decision-makers from different verticals, including financial services, healthcare, retail, government, technology, and manufactu...

Traditional cloud computing models sends data from the device to the cloud for data analysis and the decision is sent back to the device for implementation. The agility of cloud computing is great but not enough to overcome certain challenges such as latency, bandwidth, processing the data for real-time decision making, costs associated with data t...

Frost & Sullivan research found the visible market success of artificial intelligence (AI)-driven interactive virtual assistants (IVAs), such as Alexa from Amazon and the Google Assistant, has been matched by specialized IVA deployments in various vertical markets such as financial services, education, and retail. Healthcare has presented opportun...

The North American Respiratory Protection Market is consolidated, with the top 5 market participants accounting for over 75% market share. Extensive product portfolios catering to various end-use industries, strong distribution networks, expenditure on research and development with focus on product upgrades, and so on have helped these companies to...

04 Sep 2017  |  Global  |  Market Research

Global Naval Shipbuilding Market, Forecast to 2026

How to Convert New Procurement Programs and Upcoming Contracts into Opportunities as Global Powers Expand their Fleets

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Rising global tensions, territorial expansionism, rise of non-state actor-led conflicts, and the associated displacement of population have fueled the expansion of naval deployments. As many nations face vessel obsolescence in the next few years and others have to deploy new, advanced naval assets to counter rival fleet expansionism, the market is ...

05 Apr 2023  |  Asia Pacific  |  Market Outlook

Asia-Pacific Pharmaceutical Industry Outlook, 2023

Disruptive Technology Adoption and Outsourcing Growth is Advancing Innovation in the Pharmaceutical Industry

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Asia-Pacific’s pharmaceutical market is forecast to record 4.2% growth from 2022 to 2027, with China and Japan dominating the market in terms of value. Generics dominate the regional markets based on volume, directly impacting innovator molecule uptake. Nevertheless, Asia-Pacific is establishing itself as a global innovation hub, with China, Japan,...