Search results for: 'consumption pattern transformations'

The retail market for customer care offers significant growth opportunities. Despite being one of the most challenged markets at the start of the COVID-19 pandemic, the disruption created many silver linings, such as significantly reducing the competitive inertia many industries had in contact center innovation. Beyond navigating issues such as co...

08 Jan 2021  |  Europe  |  Market Research

Enhancing European Customer Experience with Artificial Intelligence

AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness

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This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...

The COVID-19 pandemic wreaked havoc in 2020 and continues to harm people, businesses, and economies. Accelerated vaccine deployment, a strong rebound of consumer demand, and faster service sector recovery can enable full GDP recovery by mid-2021 (optimistic scenario). In case of multiple fresh outbreaks, lockdown extensions, and delayed vaccine adm...

27 Oct 2017  |  Europe  |  Market Research

European Integrated Facility Management Market, Forecast to 2022

A New Era of Opportunity Driven by Service Integration, Energy Management, Business Productivity, Smart Technology, and Internationalisation

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The integrated facility management (IFM) market in Europe is the fastest growing segment of the overall facility management (FM) industry. It is growing at the expense of the single service and bundled service segments. Currently, integrated facility management is going through a state of transformation, which is driven by technology innovation, ne...

The rapid pace of technological change has had far reaching impact across business; ushering in the age of digital transformation. Machine learning (ML), natural language processing (NLP), artificial intelligence (AI), the Internet of Things (IoT), mobility, and cloud computing are a few examples of maturing technologies that are impacting this tra...

28 Mar 2019  |  Europe  |  Market Research

Growth Opportunities in the German Facility Management Market, Forecasts to 2025

Strong Growth and Broad Opportunities in Europe’s Highest Potential FM Market

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Key Issues Addressed

The overall addressable FM market in Germany is the biggest in Europe, although the actual market revenue is underdeveloped due to a high reliance on in-house services in many industrial sectors. As FM awareness increases and outsourcing becomes more widely accepted, the situation is changing, and the growth in Germany will be among the highest in ...

21 Jul 2022  |  Europe  |  Frost Radar

Frost Radar™: European Facility Management, 2022

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The European facility management (FM) industry suffered a significant shock with the COVID-19 pandemic. The market is bouncing back, however, with future growth focused on technology and sustainability. The industry is undergoing a major transformation driven by technological innovation, new business models, emerging value propositions, competitive...

With the advent of Industry 4.0 and smart factories, digital manufacturing technologies have been experiencing exponential technological growth. Disruptive technologies are playing a vital role in the revolutionary transformation of many key industries, such as aerospace, automotive, industrial automation, healthcare, and oil and gas. 3D printing, ...

11 Dec 2023  |  Global  |  Market Research

Global Grid Equipment Growth Opportunities

Electrification and Decarbonization Trends Drive Future Grid Investments

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Rising electricity demand complemented by sustained scaling up of renewable energy worldwide will boost investments in power transmission and distribution (T&D) infrastructure and grid assets, including transformers, switchgear, and cables. Frost & Sullivan expects the global grid equipment market revenue to reach $232.74 billion in 2030, with cabl...