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Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...

The care delivery model is shifting from hospitals to alternative care settings, such as home care and ambulatory surgical centers. Multiple challenges in hospitals, including a severe shortage of skilled workforce, staff burnout, and declining margins, boost this shift. The adoption of multiparameter monitoring devices in out-of-hospital settings ...

In this report, Frost & Sullivan evaluates the automotive aftermarket performance in 2022 and identifies numerous trends that affect demand for replacement parts, repairs, and maintenance. It also looks at qualitative and quantitative industry characteristics. The study period is 2022–2027, with 2022 as the base year and 2023–2027 as the forecas...

The global professional headsets market was estimated to be $2.11 billion in 2022, decreasing by 6.7 percent over 2021. The market was impacted by subdued macroeconomic conditions and in general reduced spending by enterprises. The chip and component shortage that prevailed in 2021, was settled by H1 2022, as most headsets supply was back to pre-p...

As with conventional firewalls, next-generation firewalls (NGFWs) filter network traffic based on predetermined security rules, acting as a barrier between a private internal network and the public internet. The “next-generation” aspect of the technology is the additional security, inspection, and control capabilities that offset the limitations of...

Though the global uninterruptible power supply (UPS) industry is mature, it offers considerable growth opportunities in different market segments, such as technology, end-user verticals, power range, and geography. This Frost & Sullivan study provides in- depth insight into the total UPS market and various high-growth segments. The global UPS indus...

Although use of polymers is steadily increasing globally, the rate of recycling these plastics is still less than 10%, resulting in approximately 50% of the plastic waste getting dumped in landfills. This occurs primarily because existing chemical and mechanical recycling processes have low recycling rates, high energy consumption, and are often ex...

Generative artificial intelligence (GenAI) has gained attention as an emergent area of artificial intelligence in which machines autonomously create novel content similar to the input data on which they were trained. Powered by advanced algorithms and neural networks, GenAI creates images, text, music, and more. This ability has caught the attentio...

The burgeoning kick scooter sharing industry has emerged as a transformative force in urban mobility, changing the way people navigate cityscapes across North America and Europe. This comprehensive study, spanning 2021 to 2030, sheds light on the trajectory of fleet size and gross merchandise value (GMV) across both regions. The GMV for the kick sc...