Search results for: 'agents'

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

This Frost & Sullivan research service discusses advances in AI integration in Molecular Diagnostics, highlights key advantages of incorporating AI in the diagnostics workflow and roadblocks that have prevented it from becoming mainstream. While AI is widely used in radiology- and pathology-based diagnostics, its adoption is gradually increasing in...

With the rise in regulatory stringency in water & wastewater treatment and disposal at a global level, chemical-based water treatment infrastructure investments are rising, fuelling demand for water treatment chemicals. The study covers the consumption of these chemicals in municipal and industrial end-use sectors. Water-intensive industries, such ...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

BFSI organizations are exploring ways to expand their business and boost the productivity of their employees while establishing closer relationships with their customers while delivering great products/ services. Digital transformation is really enabling BFSI organizations to unlock these outcomes. Extending this further, BFSI contact centers focus...

This report provides a definitive strategic roadmap for the digital marketing and advertising technology (AdTech/MarTech) sector as it enters a transformative era in 2026. Moving beyond incremental updates, the industry is undergoing a fundamental architectural restructuring—shifting from a landscape of fragmented point solutions to one of unified ...

This edition of the Cyber Security Technology Opportunity Engine (TOE) explores emerging growth prospects in unified authorization intelligence, AI & cloud protection, credit risk intelligence, fraud detection, identity security, offensive security platforms, AI agents for security governance, risk & compliance, email security platforms, and autono...

04 Oct 2021  |  Global  |  Market Research

Global Plastic Additives Growth Opportunities

Future Growth Potential Enhanced by Increasing the Development of Sustainable Additives

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The plastic additives market comprises segments, including plasticizers, stabilizers, flame retardants, impact modifiers and processing aids, and others (includes antiblock, antistatic, slip, antimicrobial, antifog, and conductive additives, nucleating agents, blowing agents, and scavengers). By end-use industry type, the market has been divided in...