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AI technologies and platforms are entering a new stage of maturity. Most organizations now have access to capable models and have run pilots across multiple functions. The real question is no longer whether AI works, but where it can create sustained growth and how it can be scaled without introducing cost volatility, operational risk, or governanc...

This analysis aims to identify and present important trends in the healthcare industry as an end-user vertical for participants in the building industry and their impact on different segments of the building industry. The healthcare vertical is largely defined as public and private hospitals, aged care facilities, and small- and medium-sized facili...

21 Apr 2020  |  North America  |  Market Research

Impact Analysis of ADAS on the US Collision Repair Market, Forecast to 2030

ADAS Technology is Poised to Change the Course of the Market and Open Up Opportunities for Specialized Repair Services

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The collision repair market in the United States is at an interesting crossroad. After years of decline due to improving vehicle safety and smart legislation, crashes have been edging up after the recession. Many factors—distracted driving, growth in vehicles in operation (VIO) in a rebounding economy, and increasing congestion, among others—have b...

When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...

The overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: Education, IT/Communications, Financial Services, Government, Healthcare, Manufacturing, Outsourcing, Retail & Consumer, and Travel & Hospitality. Technologies covered: • Interactive Voice ...

This is a companion piece to Frost & Sullivan’s 2019 Contact Center Buyers Guide (K234-76, August 2019), which examines the core areas and suppliers in the North American cloud/hosted contact center market. Core areas include systems and cloud-based solutions for inbound contact routing/automatic call distribution (ICR/ACD), outbound dialing, inte...

With internet-of-things (IoT) trends setting in, more and more products are integrated with features and applications leveraging rich multimedia features resulting in higher power consumption and reduced battery cycle of these devices. Display components of smart devices consume majority of the power, thus manufacturers and developers are under co...

The global video telematics market is on a robust growth trajectory, driven by fleets upgrading from traditional fleet management systems to advanced video-enabled solutions. For many providers, video telematics has evolved from just being a peripheral product into a core revenue driver for fleet operators. The tangible benefits of investing in vid...

The Customer Experience industry benefitted greatly from the COVID-19 pandemic, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared; however, in 2023 global economic and political unrest created a more conservative and focused approach...