Search results for: 'Field Service Management'

The global smart cards market (contact, contactless, hybrid, and dual-interface cards) is highly competitive. Manufacturers are adding features such as biometric security and looking to expand into the emerging sectors Internet of Things and eSIM spaces. The market is vast and mature, and the top 5 market participants are leaders across one or more...

25 Mar 2020  |  Global  |  Market Research

Digital Trends in the Finance, Banking and Insurance Industry, Global, 2019

New Business Models and Market Entrants Require Complete IT Overhaul to Remain Competitive

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The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) around the globe, specifically: Enterprise Mobility Management, Digital Commerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Cloud Communications, Analytics, Digital Marketing Soluti...

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

This research service analyses future trends in the global product lifecycle management (PLM) market for discrete industries. Demand for advanced PLM applications is set to grow on account of growing end-user emphasis on improving efficiency and profitability. Revenue forecasts for different geographic and end-user segments have been provided till ...

Ongoing transformation of digitisation of electricity grid has paved strong foundation for the integration of intelligent energy management technologies. Development of single source virtual platforms to increase consumer engagement toward ensuring energy optimization and sustainability have positively influenced the business outlook. Moreover, th...

The Frost Radar on account-based marketing (ABM) platforms analyzes providers that offer technology platforms, tools, and services created to streamline and optimize the execution of ABM strategies. ABM is a strategic approach in which a business targets its marketing efforts on a specific set of high-value accounts through personalized engagement...

Customer experience (CX) platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire customer journey, delivering seamless, consistent, and personalized experiences. Providers must have a full-fledged contact center offering to be featured on this Frost Radar™. Adjacent solution pro...

15 Dec 2020  |  North America  |  Market Research

Competitive Intensity to Power EAM Outcomes and Sophistication in Water and Wastewater Utilities, 2019–2024

Resiliency and Whole Network View to be Top Growth Strategies

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Enterprise Asset Management (EAM) system solutions are increasingly desired and needed by customers in the water and wastewater utility industry to help bring order to an increasingly varied and numerous software and IoT ecosystem. While the COVID-19 pandemic will depress near-term market growth, the strong customer need for EAM solutions will ensu...

The global leasing industry is entering a pivotal decade as electrification, innovative financing models, and a more integrated fleet management ecosystem fundamentally reshape the future of mobility finance. By 2035, battery electric vehicles (BEVs) will dominate new fleet acquisitions in most mature markets, pushing leasing providers to redesign ...