Digital Trends in the Finance, Banking and Insurance Industry, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry, Global, 2019

New Business Models and Market Entrants Require Complete IT Overhaul to Remain Competitive

RELEASE DATE
25-Mar-2020
REGION
Global
Research Code: K4B5-01-00-00-00
SKU: TE03934-GL-MR_24257
$3,000.00
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SKU
TE03934-GL-MR_24257
$3,000.00
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Description

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) around the globe, specifically: Enterprise Mobility Management, Digital Commerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Cloud Communications, Analytics, Digital Marketing Solutions, Customer Experience Management, Cyber Security, Artificial Intelligence, Internet of Things, Blockchain (DLT), and Enterprise Information Management.

Frost & Sullivan aims to:
• Understand the IT-related challenges organizations face today
• Monitor the status of digital transformation
• Assess the current and future use of business communications technologies
• Evaluate factors that drive investments in communications technologies
• Gauge IT and communications trends
• Appraise available IT budgets
• Measure perceptions by CEO versus CIO
• Discover opportunities in different regions and business sizes

One of the largest pain points in the financial services industry is the continued need to serve customers with personalized and intelligent sales, marketing, advice, and service. Eliminating silos and creating a collaborative environment is essential to delivering consistent, efficient, and seamless customer service as well as improving brand loyalty. The latter is crucial for continued success in this increasingly competitive environment. In the near future, this battleground of banking will be its greatest opportunity as well as risk.


Research Benefits

  • Identify key business objectives and challenges in this industry
  • Discover IT investment opportunities to address these objectives and challenges; find technologies that have been proven to reduce costs and generate revenue
  • Benchmark with competition and other industry leaders
  • Learn new ways to improve customer experience
  • Determine successful strategies to develop and retain a best-in-class workforce
  • Facilitate your digital transformation journey

Author: Alpa Shah

RESEARCH: INFOGRAPHIC

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Table of Contents

Customer Research Objectives

Research Methodology

Benefits of this Analysis for the Financial Services Industry

Survey Methodology

Digital Trends in the Finance, Banking and Insurance Industry—Strategic Imperatives for Growth, Global, 2019 to 2020

State of the Financial Services Industry, Global, 2019 to 2020

Digital Trends in the Finance, Banking and Insurance Industry—End User Preferences and Plans, Global, 2019 to 2021

Digital Trends in the Finance, Banking and Insurance Industry—End User Preferences and Plans, Global, 2019 to 2021 (continued)

Digital Trends in the Finance, Banking and Insurance Industry—Business Objectives, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Business Objectives by Region, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Business Objectives by CEO vs CTO/CIO, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Top IT Challenges, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Top IT Challenges by Business Size, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Top IT Challenges by Region, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Top IT Challenges by CEO vs CIO/CTO, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Top IT Drivers, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Top IT Drivers by Business Size, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Top IT Drivers by Region, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Top IT Drivers by CEO vs CIO/CTO, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Stage of Digital Transformation, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Top Business Processes to be Impacted by Digital Transformation, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—How Digital Transformation Success is Being Measured, Global, 2019

Digital Trends in Finance, Banking and Insurance—Phases of Digital Technology Implementation, Global, 2019 to 2021 and Beyond

Digital Trends in Finance, Banking and Insurance Industry—Key Technology Investments, Global 2019 to 2021

Digital Trends in the Finance, Banking and Insurance Industry—IT/Telecom Solutions Used Today, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—IT/Telecom Solutions Investment Plan, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Primary Purchasing Channels, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Primary Purchasing Channels by Business Size, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Primary Purchasing Channels by Region, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Critical Decision Making Factors, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Top Solutions at Risk of Being Replaced, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Top Reasons for Solutions to be Replaced, Global 2019

Digital Trends in the Finance, Banking and Insurance Industry—Top Security Concerns Regarding IT, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Deployment of Digital Transformation, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Deployment of Digital Transformation by Business Size, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Stage of Digital Transformation, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Digital Transformation Plans Among Non-Users, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Development of Digital Transformation Solutions, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Stage of Digital Transformation, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Competitive Advantage of Digital Transformation, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Top Reasons for IoT Investment, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Top Reasons for IoT Investment by Business Size, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Top Concerns Regarding IoT, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Top Reasons for Investment in AI, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Top Reasons for Investment in AI by Business Size, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Top Concerns Regarding AI, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Top Reasons for Investment in Blockchain, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Top Reasons for Investment in Blockchain by Business Size, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Top Concerns Regarding Blockchain, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Annual Revenues, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Company's Revenue Growth, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—IT/Telecom Budget, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Company's Revenue Growth, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Company's Global IT Budget Allocation, Global, 2019

Digital Trends in the Finance, Banking and Insurance Industry—Company's Global IT Budget Allocation by Business Size, Global, 2019

The Last Word—Three Big Predictions

Other Examples of Successful Digital Transformations

Legal Disclaimer

Frost & Sullivan Digital Transformation Framework

Digital Transformation Framework—Digital Ecosystem

Digital Transformation Framework—Business Functions

Digital Transformation Framework—Business Models

The Frost & Sullivan Story

Value Proposition—Future of Your Company & Career

Global Perspective

Industry Convergence

360º Research Perspective

Implementation Excellence

Our Blue Ocean Strategy

Related Research
The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) around the globe, specifically: Enterprise Mobility Management, Digital Commerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Cloud Communications, Analytics, Digital Marketing Solutions, Customer Experience Management, Cyber Security, Artificial Intelligence, Internet of Things, Blockchain (DLT), and Enterprise Information Management. Frost & Sullivan aims to: • Understand the IT-related challenges organizations face today • Monitor the status of digital transformation • Assess the current and future use of business communications technologies • Evaluate factors that drive investments in communications technologies • Gauge IT and communications trends • Appraise available IT budgets • Measure perceptions by CEO versus CIO • Discover opportunities in different regions and business sizes One of the largest pain points in the financial services industry is the continued need to serve customers with personalized and intelligent sales, marketing, advice, and service. Eliminating silos and creating a collaborative environment is essential to delivering consistent, efficient, and seamless customer service as well as improving brand loyalty. The latter is crucial for continued success in this increasingly competitive environment. In the near future, this battleground of banking will be its greatest opportunity as well as risk.--BEGIN PROMO--

Research Benefits

  • Identify key business objectives and challenges in this industry
  • Discover IT investment opportunities to address these objectives and challenges; find technologies that have been proven to reduce costs and generate revenue
  • Benchmark with competition and other industry leaders
  • Learn new ways to improve customer experience
  • Determine successful strategies to develop and retain a best-in-class workforce
  • Facilitate your digital transformation journey

Author: Alpa Shah

More Information
No Index No
Podcast No
Author Alpa Shah
Industries Telecom
WIP Number K4B5-01-00-00-00
Is Prebook No
GPS Codes 9705-C1,9AA5-C1,9658,9A3A,9B07-C1