Search results for: 'MANAGEMENT STANDARDS'

Over the course of the projection period, the market for CX management is expected to expand. This is mostly due to two factors: 1) the growing recognition of CX as a potent tool for competitive advantage, and 2) the increasing motivation for businesses to outsource their CX activities. This market is poised for disruption due to the emergence o...

The global business process management (BPM) services market declined in 2020, largely due to the challenges brought on by COVID-19. While client sectors were severely affected by the pandemic, the BPM services industry experienced significant growth in 2021 and is expected to continue to witness year-on-year growth between 2022 and 2028. This gro...

The customer experience (CX) industry is being reshaped by changing operational models and technological innovations. On-premises legacy contact center systems and solutions cannot keep up with evolving customer needs and advances in technology. Customers in the digital era expect highly personalized and continued customer service across their pref...

03 Jul 2020  |  Global  |  Market Research

Growth Opportunities in the Global Facility Management Market, Forecast to 2025

Preparing Facility Management Participants for Success After a Pandemic

Infographics

×

The global Facility Management (FM) market is going through a major transformation driven by technology innovation, new business models, emerging value propositions, competitive disruption, and creative new service offerings. In many parts of the world, FM services are commoditising and there is a need for innovation and new value propositions if s...

Building energy management is now a cornerstone of building energy sustainability. Mass digitization targets building systems management and focuses on occupant health and well-being, enabling proactive performance improvements and making buildings more human-centric. The COVID-19 pandemic emphasizes the importance of minimizing ecological footprin...

This Frost Radar™ examines the European customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can ...

According to the World Health Organization, groundwater and surface water are commonly contaminated with heavy metals and other emerging contaminants. For instance, arsenic is present in very high concentrations (more than 10 micrograms per liter) in groundwater in the United States, Mexico, Argentina, Vietnam, India, and China, affecting the drink...

The customer experience (CX) management market is projected to grow steadily throughout the forecast period. This expansion is primarily driven by 2 key factors: (1) the increasing recognition of CX as a strategic differentiator, and (2) the rising trend among businesses to outsource their CX operations.Generative AI is set to be a major disruptor ...

Emerging participants that are both nimble and innovative will increasingly drive the pace of technology change in the BEM industry. Their partnerships with utilities, FM companies, and EM consultancies will aid expansion across geographies. Demand response and supply chain management solutions along with BEM solutions on the cloud will enable dyna...