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23-Sep-2016
North America
Customer Research
9AC0-00-29-00-00
IT03148-NA-CR_18932
This study is part of the Digital Transformation in Vertical Industry series. It is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets. You will learn which technologies successful companies find most effective at impacting their top and bottom lines. Technologies covered include Enterprise Mobility Management, Social Media Management & Marketing Tools, eCommerce/mCommerce, Unified Communications & Collaboration, Infrastructure and Data Centers, Big Data and Analytics, Digital Marketing, Customer Experience Management, Cybersecurity, Internet of Things (M2M), ERP/Supply Chain Management/HR Management. There is section on Internet of Things that explores drivers, challenges, and different phases of implementation. End user companies will be able to benchmark themselves with regard to IT investments while IT companies will learn how to gain a competitive advantage over the next few years.
•The top IT challenges for respondents in the healthcare sector are ensuring network stability and reliability, dealing with security threats, and aligning IT with business strategy.
•By far the biggest driver for IT investments in the healthcare sector is reducing costs. It’s followed by expanding into new markets and boosting creativity and innovation.
•Companies with the strongest revenue growth focused on improving customer experience and attracting and retaining a workforce far more than those with moderate or modest revenue growth rates. They saw great benefits from using UCC and enterprise mobility management tools.
•Small companies find value in social media management and marketing tools as well as digital marketing.
•Interestingly, CEOs are more concerned with improving customer experience, gaining a competitive advantage, and boosting collaboration than their CIOs, who are more interested in improving productivity and sales and marketing effectiveness.
•IoT is taking off in the healthcare industry. About 35% of respondents said that they have internal deployments and live services with customers, distributors, and suppliers. Approximately 28% have embedded IoT in there core services and products.
Research Objectives
Survey Methodology
IT Decision Maker Profile
Respondent Jobs Titles
Organization’s Revenues Growth and Margin
Introduction
Key Findings
Key Findings (continued)
Top Challenges for IT
Top Challenges for IT by Size of Organization
Top Challenges for IT by Region
Top Challenges for IT by Industry Sector
Top Challenges for IT by CEO and CIO
Top Challenges for IT by Organization’s Revenue Growth
Top Challenges for IT by Organization’s Margin
Top Drivers for IT Investment
Top Drivers for IT Investment in 2018 by Size of Organization
Top Drivers for IT Investment in 2018 by CEO and CIO
Top Drivers for IT Investment in 2018 by Organization’s Revenue Growth
Top Drivers for IT Investment in 2018 by Organization’s Margin
Plans for investment in IT
Top Technologies Impact on Revenues
Top Technologies Impact on Revenues by Size of Organization
Top Technologies Impact on Revenues by Region
Top Technologies Impact on Revenues by Business Type
Top Technologies Impact on Revenues by Job Title
Top Technologies Impact on Revenues by Organization’s Revenue Growth
Top Technologies Impact on Revenues by Organization’s Margin
Top Technologies That Positively Impact Cost Reduction
Top Technologies That Positively Impact Cost Reduction by Size of Organization
Top Technologies That Positively Impact Cost Reduction by Region
Top Technologies That Positively Impact Cost Reduction by Business Type
Top Technologies That Positively Impact Cost Reduction by Job Title
Top Technologies That Positively Impact Cost Reduction by Organization’s Revenue Growth
Top Technologies That Positively Impact Cost Reduction by Organization’s Margin
Top Security Concerns
Top Security Concerns by Size of Organization
Top Security Concerns by Region
Top Security Concerns by Organization Type
Top Security Concerns by Job Title
Top Security Concerns by Organization’s Revenue Growth
Top Security Concerns by Organization’s Margin
Importance of mCommerce
The Internet of Things Deployment Stages
The Internet of Things Deployment Stages by Business Type
Top Concerns About the Internet of Things
Drivers for Investment in Internet of Things
Best Chip/Module Vendor for the Internet of Things
Best Devices Vendors for the Internet of Things
Best Networking Provider for the Internet of Things
Best Platform Provider for the Internet of Things
Best Systems Integrator for the Internet of Things
Influences for Selecting a Cloud Provider
Percentage of Storage Moved to the Cloud
Percentage of Applications Moved to the Cloud
Value of Cloud-Based Solutions Among Users
Satisfaction with Cloud-Based Solutions
Barriers to Adoption of Cloud-Based Solutions
Use of Mobile Devices
Support for Mobile Operating Systems
Enforcing BYOD Policies and Expectations for Future
Organization’s Approach to IT Investments and its Competitive Assessment
Organization’s Approach to IT Investments by Organization’s Revenue Growth
Organization’s Approach to IT Investments by Organization’s Margin
IT Solutions Usage by Technology Adoption
2015 IT Budget in Relation to Organization’s Revenue
2015 vs 2016 IT Budget Allocation
Expected IT Budget Change in 2017
Percentage of IT Budget Consumed by Top Three Communications Suppliers
Percentage of IT Budget Consumed by Small to Medium Communications Suppliers
CAPEX Vs. OPEX Spending
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•The top IT challenges for respondents in the healthcare sector are ensuring network stability and reliability, dealing with security threats, and aligning IT with business strategy.
•By far the biggest driver for IT investments in the healthcare sector is reducing costs. It’s followed by expanding into new markets and boosting creativity and innovation.
•Companies with the strongest revenue growth focused on improving customer experience and attracting and retaining a workforce far more than those with moderate or modest revenue growth rates. They saw great benefits from using UCC and enterprise mobility management tools.
•Small companies find value in social media management and marketing tools as well as digital marketing.
•Interestingly, CEOs are more concerned with improving customer experience, gaining a competitive advantage, and boosting collaboration than their CIOs, who are more interested in improving productivity and sales and marketing effectiveness.
•IoT is taking off in the healthcare industry. About 35% of respondents said that they have internal deployments and live services with customers, distributors, and suppliers. Approximately 28% have embedded IoT in there core services and products.
| Deliverable Type | Customer Research |
|---|---|
| No Index | No |
| Podcast | No |
| Author | Melanie Turek |
| Industries | Information Technology |
| WIP Number | 9AC0-00-29-00-00 |
| Keyword 1 | Navigating Digital Transformation in Healthcare |
| Keyword 2 | Enterprise Mobility Management |
| Keyword 3 | Social Media Management |
| Is Prebook | No |
Navigating Digital Transformation in Healthcare
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