Navigating Digital Transformation in IT and Communications

A Customer Perspective

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This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets. Technologies covered include Enterprise Mobility Management, Social Media Management & Marketing Tools, eCommerce/mCommerce, Unified Communications & Collaboration, Infrastructure and Data Centers, Big Data and Analytics, Digital Marketing, Customer Experience Management, Cybersecurity, Internet of Things (M2M), ERP/Supply Chain Management/HR Management. There is section on Internet of Things that explores drivers, challenges, and different phases of implementation. End user companies will be able to benchmark themselves with regard to IT investments while IT companies will learn how to gain a competitive advantage over the next few years.

Excerpts from study:

•With 35% of IT industry respondents saying they are early adopters, it is clear that this industry is the biggest proponent of IT solutions. More importantly, almost half of the respondents who had the highest margins and 37% of respondents who had the strongest growth were early adopters of IT.

•The top IT challenges for respondents are aligning IT with business goals, dealing with security threats, and migrating to the cloud.

•This year, top drivers for IT investments include expanding into new markets, boosting creativity and innovation, improving productivity, and reducing costs. CEOs, however, are most concerned with improving sales and marketing effectiveness.

•Companies with the strongest revenue growth find great value in social media management and marketing tools.

•Today, the most commonly deployed IT tools focus on cyber security, eCommerce, and the customer experience. In two years, they will be surpassed by the Internet of Things (IoT) and Big Data & Analytics.

•eCommerce, social media, and Big Data and analytics have the biggest impact on revenues for companies in the IT industry. They look to investments in infrastructure and data centers to help reduce costs across the organization.

•Fifty-five percent of IT industry agencies expect their IT budgets to increase next year. Spending allocations favor security, infrastructure, and analytics.

•Overall, the IT industry expects to increase its budget for IT investments by 13% from 2016 to 2017.

Table of Contents

Navigating Digital Transformation in IT and CommunicationsResearch Objectives and MethodsResearch ObjectivesSurvey MethodologyIT Decision Maker ProfileRespondent Jobs TitlesOrganization’s Revenues Growth and MarginExecutive SummaryExecutive SummaryExecutive Summary (continued)How the IT and Communications Industry is Using IT in an Era of Digital TransformationTop Challenges for ITTop Challenges for IT by Size of OrganizationTop Challenges for IT by RegionTop Challenges for IT by CEO and CIOTop Challenges for IT by Organization’s Revenue GrowthTop Challenges for IT by Organization’s MarginTop Drivers for IT InvestmentTop Drivers for IT Investment in 2018 by Size of OrganizationTop Drivers for IT Investment in 2018 by CEO and CIOTop Drivers for IT Investment in 2018 by Organization’s Revenue GrowthTop Drivers for IT Investment in 2018 by Organization’s MarginPlans for Investment in ITTop Technologies Impact on RevenuesTop Technologies Impact on Revenues by Size of OrganizationTop Technologies Impact on Revenues by RegionTop Technologies Impact on Revenues by Job TitleTop Technologies Impact on Revenues by Organization’s Revenue GrowthTop Technologies Impact on Revenues by Organization’s MarginTop Technologies That Positively Impact Cost ReductionTop Technologies That Positively Impact Cost Reduction by Size of OrganizationTop Technologies That Positively Impact Cost Reduction by RegionTop Technologies That Positively Impact Cost Reduction by Job TitleTop Technologies That Positively Impact Cost Reduction by Organization’s Revenue GrowthTop Technologies That Positively Impact Cost Reduction by Organization’s MarginTop Security ConcernsTop Security Concerns by Size of Organization Top Security Concerns by RegionTop Security Concerns by Job Title Top Security Concerns by Organization’s Revenue GrowthTop Security Concerns by Organization’s MarginImportance of mCommerceOpportunities for the Internet of ThingsThe Internet of Things Deployment StagesTop Concerns About the Internet of ThingsDrivers for Investment in Internet of ThingsBest Chip/Module Vendor for the Internet of ThingsBest Devices Vendors for the Internet of ThingsBest Networking Provider for the Internet of ThingsBest Platform Provider for the Internet of ThingsBest Systems Integrator for the Internet of ThingsTrends in CloudInfluences for Selecting a Cloud ProviderPercentage of Storage Moved to the CloudPercentage of Applications Moved to the CloudValue of Cloud-Based Solutions Among UsersSatisfaction with Cloud-Based SolutionsBarriers to Adoption of Cloud-Based SolutionsTrends in Mobile & WirelessUse of Mobile DevicesSupport for Mobile Operating SystemsEnforcing BYOD Policies and Expectations for FuturePerception of Organizations’ SuccessOrganization’s Approach to IT Investments and its Competitive AssessmentOrganization’s Approach to IT Investments by Organization’s Revenue GrowthOrganization’s Approach to IT Investments by Organization’s MarginIT Solutions Usage by Technology AdoptionBudget Allocation2015 IT Budget in Relation to Organization’s Revenue2015 vs 2016 IT Budget AllocationExpected IT Budget Change in 2017Percentage of IT Budget Consumed by Top Three Communications SuppliersPercentage of IT Budget Consumed by Small to Medium Communications SuppliersCAPEX Vs. OPEX SpendingAny Questions?Legal DisclaimerThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition: Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy




Keyword1
digital transformation in it
Keyword2
digital transformation in communications
Keyword3
digital transformation in it

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