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This report analyzes CRM from the contact center perspective. CRM front-end and CTI software are traditional contact center technologies. A discussion on analytics was added since it impacts CRM strategies deployed at the enterprise level.

North America is expected to remain fairly stable in 2015 due to improved domestic demand and business confidence. The US economy is expected to grow by 3.1% in 2015, up from 2.4% in 2014, driven by rising incomes, long-standing repressed demand, a strengthening housing sector, and lower oil prices. For Canada, the outlook has been scaled back to 1...

15 Feb 2016  |  North America  |  Market Research

North American Shale Oil and Gas Water and Wastewater Treatment Market, Forecast to 2021

Expansion of Accessible Shale Resources to Combat Current Low Energy Prices, Support Long-Term Revival

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The North American shale oil and gas industry has seen a surge in development in recent years. With the 2014 collapse in oil prices, growth has been stymied and the future has been brought into question. This has impacted water and wastewater technologies because upstream production relies on fracking, which in turn relies on water treatment techno...

Driver Monitoring Systems (DMS) analyze driver behavior, detect behavior patterns for micro-sleep, and issue appropriate warnings to alert and refocus the drivers attention back to the road, thus working to reduce drowsiness-related crashes. DMS functions are achieved using data processed from the steering angle sensor, the sensors on the steering ...

Budget cuts throughout UK government departments have driven the need for efficient security technologies that can bring greater operational efficiencies to security end users. This research service indicates the total UK critical national infrastructure (CNI) security expenditures from 2013 to 2019. In addition, expenditure forecasts are provided ...

19 Oct 2021  |  Global  |  Market Research

Global Data Monetization Platform Growth Opportunities

AI and Digital Advertising Emerging as Critical Elements for Telcos to Create Differentiation

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This Frost & Sullivan research examines the importance of data monetization to drive growth opportunities across various industry verticals. The report identifies 4 channels—data bartering, data brokering, insights bartering, and business intelligence—to provide a clear understanding of the business processes and evolution of data across the value ...

In this study, Frost & Sullivan focuses on leading carrier companies that provide managed network services (MNS) globally. Carrier MNS providers are primarily analyzed on their ability to offer MNS globally, based on their network footprint and the range of network services they provide and manage, including network access services (dedicated inter...

In this study, Frost & Sullivan focuses on leading global carriers that provide managed network services (MNS). Carrier MNS providers are primarily analyzed on their ability to offer MNS globally, based on their network footprint and the range of network services they provide and manage, including network access services (dedicated internet access,...

The European facility management (FM) market suffered a significant shock due to the COVID-19 pandemic. However, the market is bouncing back, with future growth focused on technology and sustainability. The industry is undergoing a major transformation, driven by technology innovation, new business models, emerging value propositions, competitive d...