Search results for: 'tools'

Over the past decade, the topic of sustainable development has gained importance across various sectors. The development of this topic has been driven by increasingly stringent regulations in different industry sectors, higher potentials for product diversification and increased public awareness. In the automotive industry, which is in the focus of...

31 Jan 2022  |  Latin America  |  Frost Radar

Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining more attention and greater investment priority. CX outsourcing services are becoming much more tech-intensive as emerging tools cre...

Cyberadversaries use sophisticated technologies to launch advanced and targeted attacks against organizations. As a result, organizations must proactively identify security blind spots to prevent significant damage. At the same time, security control validation takes time when organizations resort to traditional methodologies such as penetratio...

This study provides forecasts for the customer service (CX) outsourcing market in the Asia-Pacific for 2023 to 2028. Improving CX has been a consistent priority for organizations across the board for the last few years, with decision-makers realizing that providing a superior CX is a must for any company that wants to stay relevant. This is bringin...

The multilayered architecture of cloud-native applications, involving containers, microservices, and underlying infrastructure, complicates threat detection and incident response. Attacks can move across these layers, starting at the application level, exploiting API or unknown vulnerabilities, and moving laterally through the container layer to th...

The latest issue of Advanced MedTech Technology Opportunity Engine (TOE) spotlights a diverse slate of innovations across structural heart therapies, diabetes and metabolic monitoring, interventional tools, surgical navigation, neuromodulation, surgical robotics, advanced wearables, and AI driven risk prediction and behavioral modelling.The issue f...

Software supply chain security (SSCS) is increasingly a strategic business imperative as organizations rely more on open-source software, cloud-native architectures, AI-driven development, and autonomous development workflows. Modern software supply chains now extend beyond traditional code repositories and development pipelines to include AI model...

An electricity grid is one of the most complex networks and includes many systems and components. The increasing power demand is driving utilities and companies to design networks that can be effectively managed and controlled, resulting in a highly complex and intricate system. To meet this need, utilities require tools, such as intelligent electr...

The global web events market is experiencing significant shifts with the emergence of self-service solutions and a greater focus on mobile and social webcasting. An increasing number of enterprises are using webinars and webcasts as business-critical communication tools. User demand is triggered by travel and time savings, the ongoing workplace tra...