Search results for: 'condit risk analytics platforms'

The commercial aerospace industry, common to its rich technology history, will be the leading edge in emerging technologies that will continue to shift its trajectory. This study is a deep dive into how the Fourth Industrial Revolution is shaping Aerospace 4.0 and transforming aerospace systems and the aftermarket landscape over the next decade. ...

In India, thermal cameras are seeing moderate demand in the test and measurement (T&M) industry. Traditionally, these cameras have been used in defense, healthcare, and firefighting (surveillance purposes); today, the focus has moved to industrial segments, and thermal cameras are used for detection, monitoring, inspection, and testing purposes. Te...

13 Jul 2021  |  Asia Pacific  |  Market Research

Southeast Asia Facilities Management Emerging Business Models and Growth Opportunities

Digitally-Led Business Models Create New Opportunities in Service Advancements

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COVID-19 severely affects all facilities management (FM) end-user segments. The Southeast Asian FM market revenue declined by 3.7% in 2020 due to the pandemic. As the market gradually recovers over the forecast period, competition is expected to intensify and accelerate the need for innovation in FM services. FM market participants in Southeast Asi...

The progressive digitalisation of the security eco system is substantially impacting security missions and traditional operating processes. Worldwide, security end-users are exploring and adopting new digital tools to tackle existing and upcoming threats in a more cost efficient way. Frost & Sullivan has identified four different trends disrupting ...

The COVID-19 pandemic accelerated the move to digital channels, the cloud, and self-service customer care so financial companies could take advantage of new technologies to keep businesses running sans a staff yet maintain a satisfactory level of customer experience (CX). BFSI companies are focusing on improving digital experiences such as digital ...

The year 2021 was pivotal for contact centers. Organizations grappled with the continual challenges brought on by the COVID-19 pandemic while working to meet customer demand for efficient service and an improved customer experience (CX). The contact center and CX landscape was severely affected by the disruptions caused by the pandemic, which accel...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Key Benefits

Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

BFSI organizations are exploring ways to expand their business and boost the productivity of their employees while establishing closer relationships with their customers while delivering great products/ services. Digital transformation is really enabling BFSI organizations to unlock these outcomes. Extending this further, BFSI contact centers focus...

Onshore wind energy involves the harvesting of wind power from wind turbines set up on land. Its growing popularity as a means to meet country-specific clean energy targets along with strong regulatory support are driving industry growth globally. Corporate interest in procuring wind power to meet renewable energy goals as well as falling wind turb...