Search results for: 'agents of changes'

COVID-19 has wreaked havoc across Europe and worldwide. It has considerably impacted supply chains and commerce patterns, GDP growth rates, travel, employment and technology investments. In 2020, the European Union (27 countries) experienced a GDP decline of 5.9%; the Euro Area (19 countries) GDP declined by 6.3%; Spain and Italy were among those m...

The rise of digital platforms is empowering the military, enabling a better continuity of operations and bringing armed forces at a new level of combat readiness. However, the Digital Transformation is also bringing new players into the market place, where traditional industries have been used for decades to well-established business and working pr...

The age of Big Data Analytics has completely shifted how businesses collect data, manage internal operations, and enact many business decisions. These are now based on direct customer data and observed trends rather than guesses or estimates of business needs from indirect observation. Big Data Analytics applications have accordingly changed how an...

First responder agencies such as emergency management and police forces use a range of command, control, communications, and intelligence (C3I) equipment in order to respond to, mitigate, or even prevent security incidents or disasters. Rapid digitization in the security industry has dramatically shifted first responders’ equipment needs and capabi...

More Australian offices are embracing flexible workplace options, driving the growth of Australia’s flexible office market. Key factors spurring market expansion include the changing work culture that is prioritising mobility and flexibility, including the trend away from long-term fixed leases towards more flexible terms, and the preference for co...

Animal feed or pet food additives are defined as nutritional ingredients that improve the quality and digestibility of the feed and the performance of the animals. The rising demand for high-quality meat products presents a significant opportunity for feed ingredient manufacturers. This study primarily focuses on assessing the growth opportunities ...

17 Dec 2021  |  North America  |  Frost Radar

Frost Radar™: North American Customer Experience Outsourcing Services Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. Enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator. Hence, this field is gaining more attention and greater investment priority. The CX outsourcing services market is also becoming much more tech-intensive as...

In the 2022 Unified Communications and Collaboration Industry Outlook, Frost & Sullivan's Connected Work research team keeps its fingers on the pulse of IT decision makers (ITDMs) across regions, industries and organization sizes. We surveyed thousands of ITDMs about their current unified communications and collaboration technology adoption status,...

The global residential, light commercial, and HoReCa water hydration treatment systems market is expected to witness a 7-year CAGR of 6.1% to generate above $30 billion by 2025. Emerging markets such as China, South Korea, India, and Japan, especially in segments such as light commercial and HoReCa, are witnessing high growth. The increasing aware...