Search results for: 'plus 01'

Smart Cards across the world have taken off in the past few years, and enabled a launching pad for the world contactless smart card market to truly take off in the next few years. This report looks at the trends accross the four regions, North America, Latin America, Europe and Middle East, and APAC. The convenience and speed provided by contactle...

As IT complexity increases and companies realize the benefits and cost-cutting properties of outsourcing, overall adoption of IT infrastructre outsourcing services will increase throughout the forecast period.

This research service covers market trends, technology trends and market share for the worldwide agent performance optimization software market. The report covers two segments: workforce management and quality monitoring.

This study is designed to assess the world Managed Security Service (MSS) market through consultations with a broad sample of the industrys service providers (MSSPs). These MSSPs monitor and manage clients electronic infrastructure from their Secure Operating Centers (SOC) in order to protect client data and communications from anomalies and atta...

This study encompasses the Digital Asset Management market in the World. Digital Asset Management (DAM) is also known as Rich Asset Management (RAM), Media Asset Management (MAM), Digital Media Management Software (DMMS), Brand Resource Management (BRM) and also lately as a part of Enterprise Content Management (ECM). The DAM space is a value chain...

Frost and Sullivan defines identity and access management as the process of managing authentication, access rights, privileges and administration of digital users. This research includes: Digital Certificates, Web Access Management, Provisioning management, Metadata and Virtual Directory

This strategic analysis is part of Frost & Sullivans continued coverage of the contact center marketplace. The study provides an insight into the traditional and speech-enabled interactive voice response (IVR) markets. This study primarily covers vendors that provide a DTMF-type IVR system at the basic level along with an option for speech-enabled...

This study covers market and technology trends and provides market sizing and forecasts for the World Outbound Dialing market. Among the types of outbound (telephony) contact methods are predictive, preview, power dialing. Contact centers are feverishly attempting to maximize their effectiveness to serve customers on inbound and permission-based, o...