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U.S. IVR (Interactive Voice Response) System Markets
10-Feb-2006
North America
Market Research
F658-01-00-00-00
IT01969-NA-MR_11724
This strategic analysis is part of Frost & Sullivan’s continued coverage of the contact center marketplace. The study provides an insight into the traditional and speech-enabled interactive voice response (IVR) markets. This study primarily covers vendors that provide a DTMF-type IVR system at the basic level along with an option for speech-enabled IVR. This research specifically focuses on customer premise equipment (CPE) IVR solutions. Within this analysis, Frost & Sullivan has identified challenges, drivers and restraints and trends in the market. It also provides current and forecasted revenue, current and forecasted shipment information and market share analysis of the IVR market.
Introduction
- Executive Summary
- Scope of Study and Research Methodology
- Market Definitions
Market Overview
- State of the Market
- Industry Challenges
- Market Trends
- Technology Trends
- Market Engineering Measurements
Market Analysis
- Market Drivers
- Market Restraints
- IVR Market Revenue Forecast
- Percent of Revenue by Port Size
- Percent of Revenues by Vertical
- Demand and Pricing Analysis
Competitive Analysis
- Competitive Landscape Analysis
- Market Share Analysis
- Competitive Profiles
Market Insights and Considerations
- Market Insight - Speech Strengthens Hosted Model
- Considerations for Best Practices
Frost & Sullivan Awards
- Frost & Sullivan Award for Growth Strategy Leadership
- Frost & Sullivan Award for Market Penetration Strategy
- Frost & Sullivan Award for Product Differentiation Innovation
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