U.S. IVR (Interactive Voice Response) System Markets

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This strategic analysis is part of Frost & Sullivan’s continued coverage of the contact center marketplace. The study provides an insight into the traditional and speech-enabled interactive voice response (IVR) markets. This study primarily covers vendors that provide a DTMF-type IVR system at the basic level along with an option for speech-enabled IVR. This research specifically focuses on customer premise equipment (CPE) IVR solutions. Within this analysis, Frost & Sullivan has identified challenges, drivers and restraints and trends in the market. It also provides current and forecasted revenue, current and forecasted shipment information and market share analysis of the IVR market.

Table of Contents

U.S. IVR (Interactive Voice Response) System Markets, U.S. IVR Systems Market - Hope for Growth Through SpeechIntroductionExecutive SummaryScope of Study and Research MethodologyMarket DefinitionsMarket OverviewState of the MarketIndustry ChallengesMarket TrendsTechnology TrendsMarket Engineering MeasurementsMarket AnalysisMarket DriversMarket RestraintsIVR Market Revenue ForecastPercent of Revenue by Port SizePercent of Revenues by VerticalDemand and Pricing AnalysisCompetitive AnalysisCompetitive Landscape AnalysisMarket Share AnalysisCompetitive ProfilesMarket Insights and ConsiderationsMarket Insight - Speech Strengthens Hosted ModelConsiderations for Best PracticesFrost & Sullivan AwardsFrost & Sullivan Award for Growth Strategy LeadershipFrost & Sullivan Award for Market Penetration StrategyFrost & Sullivan Award for Product Differentiation Innovation




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