This strategic analysis is part of Frost & Sullivan’s continued coverage of the contact center marketplace. The study provides an insight into the traditional and speech-enabled interactive voice response (IVR) markets. This study primarily covers vendors that provide a DTMF-type IVR system at the basic level along with an option for speech-enabled IVR. This research specifically focuses on customer premise equipment (CPE) IVR solutions. Within this analysis, Frost & Sullivan has identified challenges, drivers and restraints and trends in the market. It also provides current and forecasted revenue, current and forecasted shipment information and market share analysis of the IVR market.