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21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

Turkey's bus market is undergoing a period of structural change marked by tightening growth conditions, shifting customer expectations, emerging technologies, and new regulatory compliance. This study provides a comprehensive outlook of how the sector is evolving and why companies are finding expansion more challenging than in previous cycles. It e...

This report provides an insight into OSS BSS market in India. It contains market size, share, delas details, trends, partnership models. and competitive analysis of participants.

Currently, OEMs build electric light commercial vehicles (eLCVs) on various platforms, including converting/modifying internal combustion engine (ICE)-based vehicles, using flexible multi-energy platforms, and starting from scratch on dedicated electric vehicle (EV) skateboard platforms. ICE-based platforms may be more suitable to convert an existi...

Frost & Sullivan expects 2.1% year-over-year market growth for global network services in 2024. Certain services, such as software-defined wide area network/ secure access service edge (SD-WAN/SASE) and managed security, continue to experience double-digit revenue growth and will offset the declines in traditional transport services. The traditiona...

Frost & Sullivan’s Top 10 Growth Opportunities Across the Global IoT Market, 2026, are based on insights gathered from regional research teams. Contributions from research analysts draw on the Frost & Sullivan knowledge base, supported by both primary and secondary research.The report identifies the top 10 IoT growth opportunities for 2026, analyzi...

This strategic market insight covers the competitive profiling of automotive eRetailers in the European region. The scope includes major pure play eRetailers in the European automotive aftermarket segment. The focus is on the comparative benchmarking of key eRetailers based on various factors such as revenue, business model, geographic presence, an...

This study presents the analysis and the benchmarking of global OEMs' new car eRetailing strategies. It introduces the market participants, identifies the key drivers, presents the strategic analysis of regional markets and discusses target customers, the value chain, business models and the OEM mindset regarding the emerging omnichannel eRetailing...

The research service analyzes and provides forecast for the commercial vehicle telematics market in LATAMBrazil, Mexico, Argentina, Chile, Peru, and Colombia. The major focus is on the market trends in services, solutions, and technologies for specific segments such as light commercial vehicles, medium commercial vehicles, and heavy commercial veh...