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21 Dec 2023  |  Global  |  Technology Research
Technology Advancements in Precision Diagnostics and Testing
Innovation is driving the era of value-based care and enabling preventive and personalized health.
Precision diagnosis in today's healthcare is pivotal, tailoring treatment to individual patients based on genetic, molecular, and environmental factors. This targeted approach enhances accuracy, enables early detection and targeted treatment, minimizes trial-and-error treatment, and optimizes therapeutic outcomes. By leveraging advanced technol...
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06 Oct 2020  |  North America  |  Market Research
Demand for Asset Efficiency Propels the Global Asset Performance Management (APM) Market
Future Market Enhanced by Growth Opportunities in Connected Assets Management
The emergence of Industrial Internet of Things (IIoT) technologies has accelerated the process of digital transformation across various end-use industries. There is a growing need to monitor, measure, analyze, and manage the failure of assets as a part of digital transformation initiatives. Asset-intensive industries have been grappling with consta...
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01 Sep 2022  |  North America  |  Customer Research
Re-imagining the Retail Customer Experience, 2022
Growth Opportunities Reshaping the North American Retail Market
The retail market for customer care offers significant growth opportunities. Despite being one of the most challenged markets at the start of the COVID-19 pandemic, the disruption created many silver linings, such as significantly reducing the competitive inertia many industries had in contact center innovation. Beyond navigating issues such as co...
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17 Dec 2019  |  Asia Pacific  |  Market Research
Intelligent Mobility, Japan, 2019
New Use Cases, Pricing and Business Models for New Innovative Mobility Solutions
This research study focuses on providing all the presentations from Frost & Sullivan's two-day workshop event held in September 2019 in Tokyo, called Intelligent Mobility. These include presentations from Frost & Sullivan Indian team and a host of other companies such as Amazon Web Services, Connector, DHL, Murata Manufacturing Co, Navitime Japan, ...
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17 Dec 2019  |  Global  |  Market Research
Intelligent Mobility, London, 2019
New Use Cases, Pricing and Business Models for New Innovative Mobility Solutions
This research study focuses on providing all the presentations from Frost & Sullivan's two-day Intelligent Mobility event held in July 2019 in London. These include presentations from Frost & Sullivan Europe team and a host of other companies, such as BMW, Omoove, Otonomo, Europcar, Transport for London, Oxbotica and more. The focus of this entire ...
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05 May 2021  |  North America  |  Market Research
CES Automotive & Transportation Highlights, 2021
Large-Screen IVI Displays with Connected CX and In-Vehicle Health & Wellness Solutions Set to Be Part of Future Vehicle Cockpit Strategies
The research study scope showcases key trends observed during the CES 2021 virtual event. CES 2021 took to the digital stage as the COVID-19 pandemic forced a virtual walk through one of the biggest events that showcases technology disruptions in both the consumer electronics (CE) and mobility worlds. Frost & Sullivan attended the virtual CES 2021,...
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08 Jan 2021  |  Europe  |  Market Research
Enhancing European Customer Experience with Artificial Intelligence
AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness
This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...
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25 Aug 2021  |  Asia Pacific  |  Market Research
State of the Asia-pacific Customer Contact Industry—The Covid-19 Pandemic has Accelerated CX Investments
During the Pandemic, Companies Have Become Increasingly Dependent on the Cloud to Deliver CX, and this Trend is Likely to Gain Further Momentum
The COVID-19 pandemic wreaked havoc in 2020 and continues to harm people, businesses, and economies. Accelerated vaccine deployment, a strong rebound of consumer demand, and faster service sector recovery can enable full GDP recovery by mid-2021 (optimistic scenario). In case of multiple fresh outbreaks, lockdown extensions, and delayed vaccine adm...
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01 Nov 2022  |  Global  |  Megatrends
Growth Opportunities in Smart Manufacturing
Disruptive Factory Automation Technologies Help Manufactures Successfully Combat Internal Challenges
With the advent of Industry 4.0 and smart factories, digital manufacturing technologies have been experiencing exponential technological growth. Disruptive technologies are playing a vital role in the revolutionary transformation of many key industries, such as aerospace, automotive, industrial automation, healthcare, and oil and gas. 3D printing, ...
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24 Jan 2019  |  North America  |  Market Research
North American Robotic Process Automation Market View for Customer Care, 2019
Virtualizing the Workforce Enterprise-wide for Cost Reduction and Customer Experience Differentiation
The rapid pace of technological change has had far reaching impact across business; ushering in the age of digital transformation. Machine learning (ML), natural language processing (NLP), artificial intelligence (AI), the Internet of Things (IoT), mobility, and cloud computing are a few examples of maturing technologies that are impacting this tra...
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