Search results for: 'APM Market Knowledge'

07 Sep 2020  |  Europe  |  Market Research

Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

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Key Issues Addressed

This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...

The Western European fall protection market generated €373.2 million in revenue in 2021. Market demand was driven by stringent enforcement of regulatory norms and an increasing awareness towards fall hazards Among the product segments, Installed systems is expected to have the high CAGR of 3.9% from 2021 to 2026. In 2021, Installed systems with...

29 Mar 2019  |  Asia Pacific  |  Market Research

Asia-Pacific Industrial Internet of Things Security, 2018

The Need for Cybersecurity Among Industrial Firms is Growing

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In an industrial set-up, various equipment's and components such as controllers, servers, remote terminals, monitoring equipment, and sensors are connected to the internet. Further, computer systems, applications, moving assets to the cloud or even remote facilities being connected to the Wide Area Network (WAN) require internet usage. All these ar...

COVID-19 has accelerated the need for a faster, more accessible clinical trial process. During the height of the pandemic, in-person follow-ups for ongoing trials were replaced with hand-held devices that essentially built an ecosystem for home health care support services that can be easily leveraged to avoid or reduce participant dropout rates. ...

This research service presents the findings on the pharmaceutical market in Ethiopia. The research service presents an overview of the healthcare and pharmaceutical industry structure of the country. The market size and growth of the total Ethiopian pharmaceutical market, including six main therapeutic segments that characterize the prescription dr...

This market insight explores the profound transformation of the lighting industry. The North American lighting market is expected to face a paradigm shift in terms of business models and technology adoption. This market insight discusses several market trends including key challenges and shifts, strategic partnerships, new business models. It also ...

This Frost & Sullivan research service focuses on the Asia-Pacific (APAC) commercial unmanned aerial system (UAS) market. The base year for spending information is 2020, and example market participants and market size estimates for 2021 are provided. This study discusses market participants, customers, and government agencies that influence the ind...

05 Feb 2021  |  Latin America  |  Market Research

Growth Opportunities for Communications, Collaboration, and Contact Center Technologies in the Education Industry

Enabling Key Education Workflows with Pre-packaged and Programmable Communications Solutions to Enhance Student and Teacher Journeys

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Key Benefits

Frost & Sullivan has identified the education vertical as being ripe for a digital transformation involving the adoption of modern communications and collaboration technologies with the objective of improving operational efficiencies, instructor performance, and students’ experience. The COVID-19-induced need for social distancing unmasked this se...

AI has been embedded in telecommunications for over a decade, initially through rule-based automation and early machine learning applied to network optimization, fraud detection, and customer analytics. Even before 5G, CSPs used AI to enable self-optimizing networks (SON), predictive maintenance, and customer experience management—leveraging large ...