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An excellent customer experience (CX) is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. Customers view positive experiences based on highly personalized, relevant, proactive, and engaging interactions. These interactions have become even more relevant during the COVID...

21 Sep 2022  |  Latin America  |  Frost Radar

Frost Radar™: Latin American Low-Power Wide-Area Network (LPWAN) Operators—2022

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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Low-power wide-area networks (LPWANs) are gaining traction globally for their extended coverage, low transmission rate, long battery life, and beneficial cost savings in operations, capabilities that are determinantal to enabling massive Internet of Things (IoT) deployment. Although more than 16 technologies are competing in the global LPWAN la...

Traditionally, business process management (BPM) or business process outsourcing (BPO) services were implemented as a cost-optimization concept based on labor arbitrage. However, BPM services have evolved and encompass core and noncore operations. Today, they permeate the entire business process value chain and address a wide variety of business ob...

This is an in-depth analysis of the top 15 growth and innovation leaders in the global content delivery network (CDN) market. Frost & Sullivan’s global team of analysts and consultants continuously research a wide range of industries across the globe. The primary and secondary analysis spans the entire value chain, identifying organizations tha...

Software-defined wide area network (SD-WAN) is a software approach to manage and control underlying enterprise network technologies that can include direct internet, wireless, broadband, Ethernet, and multiprotocol label switching; to realize the benefits of SD-WAN, a mix of underlay technologies is necessary. SD-WAN is now often sold as part o...

This Frost Radar has ranked the key companies in the Asia-Pacific cloud contact center services industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchm...

The regulatory technology market in life sciences has, over the last five years, quietly transformed from a back-office category dominated by document repositories and submission publishing tools to one of the most consequential software segments serving the pharmaceutical, biotech, and medical device industries. What started in the late 1990s as a...

Driven by increasingly stringent environmental norms, growing environmental awareness, and policy-level initiatives, multiple stakeholders throughout the energy and power industry has begun adopting technology solutions adhering to zero-emission protocols. Among the several solutions, Hydrogen Production Technologies are garnering special interest ...

The energy industry is among the world’s most dynamic and in need of change. Power distribution companies and power retailers are a fundamental piece of the energy transition as they enable further demand in electrification, decentralized renewable energy integration, and greenhouse gas reductions while helping customers become more energy efficien...