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Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center r...

21 Dec 2022  |  Global  |  Technology Research

Promising Digital Innovations in the Agriculture Sector

Transformational Growth of Crop Yield due to High-Accuracy Data Collection, Real-time Communication, and Precise Analytics

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The global population is estimated to increase by 25% and reach 9 billion by 2050. The rising population, coupled with an improved standard of living, results in increased nutrient consumption per capita, driving food demand. Freshwater resources are declining, and frequent cropping to meet the growing demand damages the soil. Water and soil are am...

The study explores the potential opportunities arising from combining non-destructive testing (NDT) techniques and dimensional metrology tools. Despite being known for their conservatism, both these industries have embraced Industry 4.0 technologies (digital twins, AI, AR/VR, and robotics) in recent years across different applications. The emphasis...

03 Mar 2022  |  North America  |  Frost Radar

Frost Radar™: US eCommerce Fraud Prevention, 2022

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The US eCommerce market is on a strong growth trajectory. Revenue grew 20% in 2021 to approximately $850 billion. Many of the purchasing trends that emerged at the beginning of the pandemic have become permanent as consumers embraced the ease and convenience of home delivery and curbside or in-store pickups. Frost & Sullivan’s research indicates th...

This is an in-depth analysis of the top 15 growth and innovation leaders in the global content delivery network (CDN) market. Frost & Sullivan’s global team of analysts and consultants continuously research a wide range of industries across the globe. The primary and secondary analysis spans the entire value chain, identifying organizations tha...

The COVID-19 pandemic has accelerated the adoption of autonomous vehicles in last-mile delivery, driven by the need for contactless deliveries and shorter delivery times in the booming eCommerce industry. Autonomous vehicles offer numerous benefits, including addressing labor shortages, reducing delivery delays, meeting demand requirements during p...

As the number of aging, technologically obsolete imaging systems at medical facilities heightens the need for replacement to new imaging equipment with advanced technology, hospitals and imaging centers (especially in developing economies) seek Managed Equipment Services models that provide a viable long-term equipment procurement strategy. Managed...

This Frost Radar™ reveals the positioning of key companies in the Latin American customer experience (CX) platforms industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. CX platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire custom...

Key Benefits of this Study: Identify key business objectives in this industry and industry challenges • Discover IT investment opportunities to address these objectives and challenges; find technologies that have been proven to reduce costs and generate revenue Benchmark with competition and other industry leaders • Learn new ways to improve c...