Search results for: 'Analyst Perspective on Agentic AI'

The overall research objective is to measure the current use and future decision-making behavior toward information technology (IT) around the globe, specifically: Enterprise Mobility Management, Digital Commerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Cloud Communications, Analytics, Digital Marketing Soluti...

The primary goals of this study are to determine implementation plans of interaction channels, applications, and solutions in the contact center environment across industries and to understand purchase trends. It also investigates the factors that influence product selection. Decision-makers and purchase decision influencers of contact centers wer...

Frontline workers are a key part of the workforce in the majority of organizations. Out of approximately two and a half billion non-desk/frontline workers around the world, an estimated one billion require tailored communications and collaboration tools to complete their job tasks. There is no perfect definition of frontline workers. Generally, ...

07 Feb 2024  |  Global  |  Market Research

Blockchain: Technology Market Penetration and Roadmapping

Visionary Perspective on Blockchain Applications Emerging from New Tech Integration

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From logistics, manufacturing, and real estate to retail and eCommerce, healthcare, automotive, and finance, blockchain is finding increased application and use cases because of the advantages related to visibility, authenticity, and transparency of transactions that it offers. As blockchain s adoption across these sectors continues, it is also sta...

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) explores transformative innovations reshaping enterprise digital infrastructure. It showcases advancements across cloud-native platforms, edge computing, AI, and immersive technologies. Highlighted solutions include a unified edge management system streamlin...

This study charts how digital health ecosystems are likely to form and scale through 2040 and what that implies for providers, payers, technology vendors, and retail/community partners. We define a digital health ecosystem as an interoperable platform that coordinates people, data, and decisions across home, retail, and hospital settings—secured by...

The Microelectronics Technology Opportunity Engine covers innovations pertaining to Edge AI, AI accelerators, NFC, and 3D Photonic chips among others. The Microelectronics Technology Opportunity Engine captures global electronics-related innovations and developments on a weekly basis. Developments are centered on electronics attributed by low power...

The latest issue of Advanced MedTech Technology Opportunity Engine (TOE) profiles a wide range of innovations from the advanced medical devices, artificial intelligence (AI)-based solutions and diagnostics industry. The issue includes advanced medical devices such as spinal cord stimulation, Bluetooth-enabled transcutaneous continuous glucose monit...